I am trying to install a DTIM module with my Simon 3 system. I have digital phone service (Comcast) and can't get it to work. When I plug the phone cord into the jack (on cable company main box), the phone 1 and phone 2 lights start to flash in unison (signaling in use), and then the phone signal dies. Once I unplug the DTIM everything resets within about 1 min.
I have tried changing the sensor number (I was told it had to be #1), but no luck so far. Anyone have any suggestions?
It turns out that because Comcast uses VoIP, the Simon can't use it to call in reports. I ended up having to switch monitoring companies to one that specifically uses internet monitoring. The solution was to buy/install a wireless g bridge into the phone output on the alarm panel, and then connect it (wirelessly) to my home network. No major problems since then.
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The vell module is not like a cell phone. It is specifically set up to go to the alarm.com network. You need to have an alarm company involved. Alarm.com can send you e-mail or tect messages if you have a smartphone, but you are going to be about $25-$30 per month to get that service.
more than likely it wont work, security system were designed to work on annalog phone lines aka potts lines. you can with added eq. monitor any security panel than can transmit contact id format over the cellular network.
you may have had a lighting strike to the phone line causing a surg to your unit. it may be fried. try completly powering down the system and powering it back up, then try to send a signal to your monitoring station. also you my have your monitorimg station try and connect to your system and check the programing it may have been scrambled.
Remote Access is an option that you would have had to enter in the programming. Generally it is left out because it isn't a very good option. Who monitors your system? Is Verizon FIOS digital phone service, DSL, or what?
I install these types of alarms.
First, What is usuallly plugged into the cables main box? Usually it is a jack. This would run to the main phone lines in the house, and allow you to have service at alll the jacks in the house. If this was not the case, then you usually just plug your phone in directly. Either way, the tel #1/2 on the main box is the same principal as the two main lines comming in off the street with the phone company. If there is a jack, get another and a peice of 2/4 strand wire. (If you have a 8 pin bell jack let me know if not follow.) connect the red and green at the main jack to the red and green of the new jack. Plug in the DTIM and go. If it is just a plug in the phone directly then i suggest getting three jacks. plug a regular phone cable from tel 1/2 into the first jack. Then connect the red and green to the next red and green. this is the DTIM jack. Then do the same to connect a phone jack for your phone. I have installed lots of simon 3 systems but never with a DTIM> I also install alot of GE Allegro panels and they come with the DTIMs. Are you having it learn in properly? It should be group 39 on the system. At least it is on the other panels.