Frozen i had about 300 songs on my sansa. and only about 20 songs worked. the rest of the time it would just say bad track. and now the screen is just frozen on a song and it says bad track. i cant hook it up the computer and its just frozen. even the wheel has its light on. but i cant do anything. what do i do?

You can put it into recovery mode and you should be able to fix it. First download this from the SanDisk Website; http://www.sandisk.com/Assets/File/Downloads/firmware/e200fw01.00.12.exe Next, put your device into recovery mode. - turn the device off (hold button for 20 seconds) - slide the 'hold' switch into the hold position - press and hold record button while connecting it to the PC. Keep holding button until you see new hardware found on the PC. Then run the recovery tool from sandisk. Make usre you select "format" when prompted, this will erase all of the information on the device, as well as, install an older version of the firmware. Best of Luck.

All you do in a case like this is hold the 'On' button for 15 seconds. and it will start again after you let go and turn it on.

Can u tell a solution for the same problem on sansa e250

I just want to say thank you. This was a last resort for me in asking for help and it really did work! I have a Sansa e260 and it hasn't been working for me for the last month or so since I got it. I was a little skeptical in trying this because I didn't want to further cause problems. However, I thought it be better if my investment would actually work (it didn't delete the songs but it would allow songs to be put on and it also had trouble recognizing the product). This solution is also relevant if anyone wants to delete those annoying songs that come along with the player when you first get it. Once again, thank you and I hope this helps someone else in their quest to fix what should not be broken.

Wats recovery mode