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A dvd writer (dont matter what make) is using a concentrated beam, called the eye, that is actually lies on a balanced spring, if you can call it that, and when you put in a dvd that eye is lifting up close to the dvd/cd to start read, first it read the lead in and then the lead out and if happy it plays what ever is on that disc, and when you drop the dvd writer that springs get damaged and the eye don't lift up high enough to read the dvd, while it is still reading other dvds it again depends on the type of make (pay close attention on the thickness of some dvds, it is build in layers and that is the possible cause)
Clean the eye with a cotton swab and a little alcohol.Swirl it around on the eye lightly in both directions.Let it dry then repeat.Be sure to do this very gently.Also clean the chrome rails on each side the same way, where the eye slides up and down.Then try inserting a dvd at least a couple of times to give it a chance to read.Also its not too unusual to have some bad dvds even if they are new.Look in device manager and make sure the drive is showing and that the region is set to 1 in the drives properties as well.Chances are the eye is dirty though if its not reading well.
well, maybe by having the player un-plugged overnight i will see a difference tomorrow, but for now i had to buy an upgrade DVD player, the laser eye cleaners only clean small scratches in the eye and the main problem from that is when all of the dvds played either skip or freeze, in this case the dvd will not spin or load the disc menu, good luck!
Most DVD players that would not play a disc even with
a known good disc inside signifies that the llaser eye/lens is
not reading the disc. This could probably be attributed to:
1. dirty, damaged, inverted, blank, un-finalized burned CDs or DVDs;
2. defective, weak, dirty/dusty burned-out laser eye/lens;
3. dirty, dried up lubrication of the slider shafting (where the laser eye's carriage moves) or some other components; and/or
4. dirty, dried up lubrication, defective spindle motor.
A few things you can try:
1. Use a CD cleaner (readily available from most computer shops);
2. use a can of compressed air and blow through the inside of the loaded disc area;
3. gently tap on the top cover where you estimate the reading/laser eye/lens would be;
4. gently press on the tray door once the disc is loaded; 5. relube, clean as necessary
this not be corrective, perhaps your best bet would be to seek the
services of a qualified professional such as those in a Service Center.
Alternately, your friendly neighborhood electronic shop should do just
Hope this be of some help/idea. Pls post back how things turned up or should you need additional information.
Had a similar problem. Called for support, but was told needed new reader. I took off the cover and manually slid the reader mechanism back and forth a few times. After doing this, tried another dvd and it worked. Apparently it was stuck and not able to move to read the dvd. Give this a try.