My GE side by side is about a year and a half old. Lately it has not been getting cold enough in the freezer or fridge sides.
I found a lot of "fluff" on the vent over the condenser so I pulled the back off and cleaned all the dust off. I noticed that although the compressor was warm it didn't seem to be running.the condensorfan and the fans inside the fridge were running.
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Fridge gets cold air from freezer to cool it. Your freezer is fine but not enough cold air is getting into fridge compartment. U have some dampers or louvers that direct air flow to fridge and if they are not set properly cooling will not be adequate. Check those out.
If, the fresh food section is 34- 38 degrees, then the freezer should be cold enough to keep ice cream solid. All of the cooling capability comes from the freezer section. I, personally, would not waste time or money on a ten year old box. Ten years ago it cost $1000, so, the outlay is $100 per year. Dump the old refrigerator and get a new one.
Generaly the control board controls everything sometimes you have a bad thermister GE has a help line I beleive it costs 20.00 bucks but you will need a meter and know how to use it and they willl talk you thru the repair .
Sounds like an internal mounting spring for the compressor. Only solution is replacing the compressor. However the compressor can run in this condition for years. Replacement compressors only have a one year warranty. A new refrigerator comes with a five year warranty.
Most common problem on GE's is the defrost heater(s) has gone bad. They are a glass tube and when they go bad the tube will have a burnt or black color to it. A good heater will be clear. I bet that is your problem. Seems to be the problem about 90% of the time on GE not defrosting.
found the problem .the compressor is not putting out enough cold to freeze the coils' only half the coils are freezing in the bottom of the fridge. the fan draws it's cold air from these coils and pulls it up to the top of the fridge where it's dispersed into the top half of the fridge' hence the stat never see's that it's cold enough to shut off the switch . in other words if the coils down below were all working a lot more colder air would be pulled up to the top and the stat would then shut off . Solution is to seek a refund from the service tech and buy a new fridge . it's not worth putting a new compressor into this one although it is only 5 years old hope this helps someone who has the same problem