My GE side by side is about a year and a half old. Lately it has not been getting cold enough in the freezer or fridge sides.
I found a lot of "fluff" on the vent over the condenser so I pulled the back off and cleaned all the dust off. I noticed that although the compressor was warm it didn't seem to be running.the condensorfan and the fans inside the fridge were running.
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If, the fresh food section is 34- 38 degrees, then the freezer should be cold enough to keep ice cream solid. All of the cooling capability comes from the freezer section. I, personally, would not waste time or money on a ten year old box. Ten years ago it cost $1000, so, the outlay is $100 per year. Dump the old refrigerator and get a new one.
Many times a freezer and/or refrigeratordo not work right because of a dirty condenser coil...there are also many otherthings that can go wrong.
If you are hearing a clicking or buzzing then check out thelast two tips.
If your refrigerator is running but warm, then...
Check out this tip that I wrote about that... it is a great place to starttrouble shooting your unit...and something that you can do rather then callinga repair person to do a simple thing for you...
Most common problem on GE's is the defrost heater(s) has gone bad. They are a glass tube and when they go bad the tube will have a burnt or black color to it. A good heater will be clear. I bet that is your problem. Seems to be the problem about 90% of the time on GE not defrosting.