Sorry to read about your problem, I hope this helps you out.
I would follow the cleaning list below, I an addition you may have a bad batch of k-cups
plus just run some hot water, with out a kcup in the holder.
- Remove the K-Cup assembly
To remove the assembly from the brewer, open the cover by lifting
the handle. Grasp the top of the K-Cup Holder with one hand while
pushing up on the bottom of the assembly from underneath with the other
until it releases. The K-Cup Holder is dishwasher safe.
- Clean the Funnel
The Funnel can be removed from the K-Cup Holder by pulling on it
until it snaps off. The Funnel is dishwasher safe. To replace it just
snap it back onto the K-Cup Holder.
- Clean the exit needle
The exit needle is located on the inside bottom of the K-Cup Holder.
If coffee grounds or cocoa mix gets clogged in the exit needle, it can
be cleaned using a paper clip or similar tool. Remove the Funnel from
the K-Cup Holder, insert the paper clip into the tube and move it around
to loosen the clog and remove any debris. Please note, you cannot poke
all the way through the needle as the opening of the needle is located
on the side and not the top.
- Install the K-Cup assembly into the brewer
After cleaning, align the K-Cup Holder tabs with the opening placing
the two front tabs on the bottom and the single tab on top and snap it
into place by pushing down on the top rim.
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