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Posted on Sep 07, 2007
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No Dial tone for fax

Can't send any faxes cause it is saying the fax is busy, and it should not be... No dial tone for telephone on mfc 420cn

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  • Master 832 Answers
  • Posted on Sep 10, 2007
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Joined: Sep 07, 2007
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Did you choose the right input for fax? Or did you connect to the phone line in at the mfc? Did you choose the right settings? See handbook for that.

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0helpful
1answer

What does a poor line condition error mean

These errors are usually related to interference, static, or noise on your phone line. Here are some steps to troubleshoot and resolve the issue:

Check for a dial tone:
1. Press the Hook button on your Brother Intellifax 2820 and listen for a dial tone.
If there is no dial tone, press Hook again and proceed to step 2.
If there is a dial tone, press Hook again and move to step 4.

2. Verify telephone cord/line connection:
Ensure that your telephone cord/line is correctly connected to the port labeled LINE on your machine (located on the lower left side).
If the cord is already in the LINE port, proceed to step 3.
If it's connected to EXT, remove it from there and connect it to the LINE port.
Press Hook and check for a dial tone.
If still no dial tone, proceed to step 3.
If there's a dial tone now, move to step 4.

3. Test with a known working telephone:
Disconnect the telephone cord/line from the LINE port on your machine.
Connect it to a known working telephone and test for a dial tone.
If there's no dial tone, the issue is related to the telephone line or wall jack. Contact your telephone service provider.
If there's a dial tone, reconnect the cord/line to the LINE port on your machine.
Press Hook and check for a dial tone.
If still no dial tone, consider warranty and service options.
If there's a dial tone, proceed to step 4.

4. Remove splitters or other devices:
Check if you have any splitters, commshare devices, credit card machines, or power strips connected to your machine or the telephone wall jack.
If yes, remove them for testing purposes.
After removing any devices, continue to step 5.

5. Adjust Compatibility settings:
Press Menu/Set.
Navigate to Miscellaneous > Compatibility.
Choose Basic (for VoIP).
Press Menu/Set and then Stop/Exit.

6. Send a fax:
Insert the document face down in the Automatic Document Feeder (ADF).
Adjust paper guides to fit the width of your document.
Enter the fax number using the dial pad.
Press Fax Start.

Remember that testing the Brother machine on a different, known-working telephone line can help determine if the issue is related to the machine or the telephone line. If the problem persists, consider contacting Brother Customer Service for further assistance.

If you feel the need to seek another machine, assess the features you need and your budget. Here are possibilities: here are some reputable brands and their models to consider:

Epson WorkForce WF-2750DWF:
This all-in-one printer and fax machine offers economical ink usage and a convenient LCD screen.
Features: Print, copy, scan, and fax.
Scan resolution: 1200 x 2400 dpi.
Dimensions: 16.73 x 14.17 x 9.06 inches.
Weight: 14.55 lb.
It's a budget-friendly choice for home and office use.

Brother MFC-L6800DWT:
A high-speed monochrome laser fax machine with additional features like printing and scanning.
Ideal for small offices.
Check out its performance and ease of setup.

Canon TR8620:
A multifunctional all-in-one printer, copier, and fax machine.
Offers versatility and functionality for various tasks.
Consider it if you need a reliable fax solution
0helpful
2answers

Fax problem

I want to make sure I understand this completely. You get no dial tone from the fax machine when hooked up to VOIP. In the past, was there an audible dial tone from the fax, or did it just dial silently and give you an error if there was no tone? When you said you got a dial tone by connecting a phone to the ext phone port of "the machine" did you mean the fax machine? If you get a dial tone by running a phone through the fax machine, then the line is good. I have used a fax machine over Sunrocket before they went defunct, which used the same technology base as Vonage - so it should work. If you used to get an audible dial tone when using the fax, and no longer do, and you are geting a dial tone on a regular phone that is connected to the ext. port of the fax machine, then the problem has to be in the fax machine itself, not the VOIP. If you can verify that, we can go from there.
0helpful
1answer

On 6-4-2012 could send fax, now 6-07-2012 can't send or recievsed fax

Please check the settings on the fax machine. check the line to the fax and also the connectors, check using a phone to hear the dial tone.
If this seems good check if the fax dials the call, if not check the settings for pulse or tone and reset. If there is not dialling then the fax machine has problems that are serious which might need careful probing.
1helpful
1answer

I have a Brother mfc 290c. My problem is it won't send faxes, it keeps saying "no response, busy" I have a duet line. I have tried every combination in the book but still can't seem to find the solutions...

Hello,
If you get the "busy/no response" message it is because the fax machine does not get a response when it tries to dial out.
Make sure you have a dial tone by pressing the "hook" button. If you do not have a dial tone, make sure the phone line is connected to LINE on the machine.
If you have a dial tone, try dialing the fax number. If you hear a recording, there is a problem with the line.
One of these two possibilities is causing the problem.
Thanks,
Pat
0helpful
1answer

My fax machine will not send faxes. After a number is dialed, it will give me a report saying that there is no response/busy.

The only thing that could stop you from sending a fax or not get a dial tone, would be the connection to the phone line. Make sure the telephone wire is plugged into the line jack (not ext jack) and should go straight to the wall, without splitters or extensions. If you still cannot send a fax, try another wire or jack
0helpful
1answer

No dial tone when pressing hook fax is returned

The only thing that could stop you from sending a fax or not get a dial tone, would be the connection to the phone line. Make sure the telephone wire is plugged into the line jack (not ext jack) and should go straight to the wall, without splitters or extensions. If you still cannot send a fax, try another wire or jack
0helpful
1answer

No dial tone pressing hook, NG and Poor line condition transmission report on sending and receiving. Confirmed good dial tone on line in and on phone on ext. Copy, display, everything else fine. I hear...

Hello,

Make sure that you have your telephone line from the wall jack plugged into the port on the fax that says "LINE" and that your telephone is plugged into EXT.

All your cables and jacks seem like they are working since your phone gets a dial tone, the onyl thing could be that the wires are mixed or the modem on the fax is broken.

Thanks,

Pat
0helpful
1answer

I cant fax

Take your cell-phone, and dial the same number, to see if you get the same "busy" signal.

If the telephones in your business require you to "dial-9" to get an "outside" line, be sure that your FAX is also following that "dial-9" protocol, and also waiting 1 or 2 seconds after the "dial-9", in order to get the dial-tone from the "outside" line.
0helpful
2answers

We have recently purchased a brother mfc-240c, and as far as i no i have installed it correectly yet when trying to use the fax it dails a dead tone and continues to redail but doesnt send, and we...

make sure you have a dial tone by plugging a different phone into the jack. then make sure you have it plugged into the jack on the fax that says line.
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