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Schlage will not lock or unlock - Schlage BE365-PLY BE365PLY626 Satin Chrome Electronic Security Keypad Elect

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SOURCE: my schlage BE365 will unlock but will not lock

your password be365 will be unlocked

Posted on May 16, 2009

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Keyless schlage lock opens when schlage button is pushed

  1. Remove the two screws on the back plate.
  2. Disconnect the battery
  3. Remove the two screws on the inside of the lock so that you can remove the entire lock.
  4. Once you have removed the lock from the door take the backplate in hand
  5. Right above the orange plastic piece there is a small black egg shaped cam.
  6. Turn the black egg shaped cam to the side and then turn it back down so that the arrow is pointing down.
  7. If you do this right the deadbolt will stay in the unlocked position. The deadbolt will not retract when you turn the cam because it should be completely disconnected
  8. Once you do this correctly you will reinstall the lock in the unlocked position.
This also will fix the light not coming on when you press the Schlage button.

Dec 15, 2017 | Schlage Locks & Locksmithing

1 Answer

Schlage model be365 working backwards I need to put code in for locking but to unlock only have to press Schlage button, please help

The timing is off. Remove the lock again. Pull out the directions where it told you to install with timing mark set just so...and move things to that position and reinstall lock. Not a big problem to have and it should only take a minute to correct. Have fun!

Dec 18, 2016 | Schlage Locks & Locksmithing

1 Answer

Our schlage lock with thumbturn on inside and keyed on outside. When unlock inside, knob turns freely as if it is really unlocked but if I close door, I get locked out. Please help

Be sure the outside knob is unlocked before closing the door.
Schlage locks do not lock the inside knob or lever. After releasing the turn button, also turn the inside lever or knob, then check the outside knob.
What model of lock is this?

Apr 09, 2014 | Locks & Locksmithing

1 Answer

How do you unlock a red blinking camelot schlage Lock?

i would remove the inside half and take the battery out or reset if there is a reset button

Jan 01, 2013 | SCHLAGE LOCK COMPANY Schlage BE365VPLY505...

1 Answer

Schlage keypad lock does not unlock due to broken spring

Schlage locks have a lifetime warranty against mechanical defects. You can contact them here:

Warranty & Technical Information: 1.888.805.9837

Mar 18, 2012 | Schlage Camelot Deadbolt Keypad, Satin...

1 Answer

Door will unlock without entering code

"Does my Schlage BE365-CAM BE365CAM505 have a feature that allows it to automatically lock the deadbolt without having to enter code and turn the dial? "
Sort of. The lock has what is called the "turnlock" feature. When enabled, you have to only push the Schlage button, then manually turn the dial. When disabled, you have to enter the user code, then turn the dial.

To enable/disable this feature, enter your Programming Code--press the Schlage button--Press 7.

Each time you do this, you toggle between enabled and disabled.

Feb 15, 2012 | Schlage BE365-PLY BE365PLY626 Satin...

1 Answer

Schlage keyless deadbolt BE365PLY716 Will not unlock. We put in the code the light turns green we turn to unlock but it just spins like it isn't catching on whatever it needs to to!!

Your problem sounds like an internal mechanical one. Schlage has a lifetime warranty against mechanical defects and a 1 year warranty on the electronics, if you are the original owner. Just so you know.
Here is the contact information for Schlage:
Please contact them. Hope this helps!

Feb 05, 2012 | Schlage Locks & Locksmithing

4 Answers

When I punch in my code for my Schlage FE595, the code is accepted and the schlage key blinks, however, it does not allow for the unlocking or for me to open the door. Also, when I set my door from the...

You did not indicate whether this is a new installation that you are having difficulty with,but I'm going to assume that it is.

I'm going to direct you to a web page that has a wealth of information for the Schlage locks:

This page has links to the PDF file of the installation instructions, which you should already have in your possession:

Also, there are two videos that may be helpful in troubleshooting your problem:

Installing your FE 595 Keypad Entry Lock video:

And, Programming Your FE 595 Keypad Entry Lock:

The reason that I think it's a good idea to review these two videos is that again, assuming this is a new installation, is that you may spot a mistake in the initial installation process.

Was the "Thumbturn" in the proper position when the inside plate was installed? (Shown at the 5 minute mark of the installation video)

Also to be found on the Service Support page link is a link to Schlage's Service & Support
which will allow you to contact Schlage if the problem remains unresolved after reviewing your installation.

I hope this helped. Good luck!

May 20, 2011 | Schlage FE595-PLY-FLA FE595PLY620FLA...

1 Answer

My Cobra MPC by schlage lock is locked. The wrong code was entered and now the led lights will not light up and the door will not unlock. How can i reset this?

I don't have a direct answer, but here is the contact info you need for customer service:

Schlage Lock Company
Customer Service Department
2119 E Kansas City Rd
Olathe, KS 66061
United States Customer Support
Warranty & Technical Information: 1.888.805.9837
Schlage FAQ:

Dec 28, 2010 | Schlage Camelot Deadbolt Keypad, Satin...

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