Wont read games shows open tray message even with game in

Hi :)

Console problems are best explored with the manufacturer.

For a PS3 you call 1-800-345-7669

These people will ask you for you Playstations Model Number.
(And provide directions to find it)

from there they can determine if the system has any manufacturing flaws by seeing when and where it was manufactured and they check that against previously reported system problems.

Now a decent company would send out a recall but in order to cut down on costs they wait for the people who actually call then replace theirs. (Most people figure my warranty is up so why call them??)

the fact is there might be two or 3 manufacturing errors in your system that you dont even know about and are dormant for now.

They will have you run a diagnostic mode on the machine via push button commands. If they determine that they as the manufacturer are at fault they will send you a pre paid shipping box to send the machine in with instructions on how to prepare it (IE Remove HDD, Retain Controllers, Games, Power Supply, and Component Cables)

If there is a small chance that the damage is End User Abuse, the company will warn you before you send it to them. If upon inspection and repair they determine this is true you will be charged a small parts and labor fee before being able to receive your system back.

99% of the time the machine is determined over the phone whos fault it is (and 95% of the time its theirs)

All of this will get you a "Refurbished Console" (IE someone elses broken one they fixed) usually with a new temporary warranty.



GL!! pls post a reply and tell me how it went and well go from there

Note PLEASE rate this advice as it will help me :)