Question about IO Magic Corporation GigaBank (I250HD35) 250 GB USB 2.0 Hard Drive
This is the SECOND IO Magic Corporation GigaBank 250 GB that I've owned, the replacement for the first one that I bought. The first one worked perfectly for a few months ... then I came back from vacation, the blue light was blinking, and my Dell Dimension 2400 no longer even recognized it as being plugged in. I/O Magic said that it must be a faulty power supply and suggested that I return it, which I did. The new one arrived yesterday AND DID THE EXACT SAME THING! Same blinking light, same lack of recognition from my PC. I spent 2 hours on online support chat with I/O Magic, and the best that they could come up with was 'Oh, well, the replacement must be broken, too ... Send it back and we'll send you a new one.' I don't think this is correct; check online and you'll see that a lot of other people are having this same problem. There is nothing wrong with my USB ports, and I downloaded a new driver from a link given to me by the I/O Magic tech support guy. Nothing works ... HELP!
Not sure if this will help, but was having the same problem. I separated the power cord to the AC adapter brick and reconnected it. My computer immediately recognized it!
Posted on Dec 16, 2008
Here are a few solutions.
1. If it was working and it doesn't seem to be any longer. Check to see if your PC supports SATA drives, if so you might be able to have the hard drive removed and install or temp install in the PC itself to get the data off.
2. If it has never been recognized then try this.
Remove the Hard Drive fom the case. Check the drive jumper settings. If they are on Cable Select change them to Drive 1 (slave) it should show proper jumper settings on the drive itself. Put it back together and give it a shot. It should work.
To take it apart. The silver on the back that tells you what each port and switch is is a sticker. Remove this. You will then find 2 screws. Remove the screws, but be careful. The front cover should slide out of the casing with the rest of the insides. The drive is then held in with 2 screws on each side. Remove these and disconnect the 2 cables attached to the drive.
When done reverse what you did to put it back together.
Posted on Feb 12, 2009
Go to run and type "diskmgmt.msc" choose your USB drive and create a partion and format as NTFS...Bingo you are done!
Posted on Jan 28, 2009
Ughhh. I am having the EXACT same problem. The other day I used my I/O external hard drive to transfer all my music files to my new laptop. It worked fine. Now, two weeks later, I go to transfer all my photos (literally, THOUSANDS of photos that are "backed up" on this device), and my laptop won't recognize the device at all. I've tried unplugging and re-plugging the device in multiple times. There isn't anything wrong with my USB ports (they work with my printer and webcam without any issues, and it's a brand new computer). I am so annoyed because I haven't had this thing very long at all, and I paid over $100 for it. Good thing I hadn't deleted all my files from my desktop YET. Jeez. Any suggestions?
Posted on Aug 11, 2008
I had similar problems with one of these IO Magic drives. As mine was out of warranty I took it to a computer Sales/ repair shop and they put the drive into another enclosure with a working Power supply. All is now OK and no data was lost!
Posted on Apr 12, 2008
This happened to me. I had connected the wrong power cable. 6v instead of correct 12v. Doh!
Posted on Oct 21, 2008
Great info guys...mine died tonight, so I thought. I took the drive out and put it in an old PC that I have HDD trays for quick access. It came right back up.
Thanks again...saved the pictures of my daughter since her birth.
Posted on Jul 30, 2008
Hi, I had same problems as others, the external hard drive does not get recognized. Eventually, I found not the problem is not the harddrive itself, it is the AC adaptor. Since I am still under warrenty, I called IO magic tech support, the gentleman answer the phone is very nice, he shipped me new AC adaptor in three days. After using the new AC adaptor, everything works fine, I did not lose any data.
Posted on Jun 21, 2008
I had this problem today, blue light flashing hard drive dead....i had bought and external drive enclosure , put the i/o magic hard drive apart and put it in the new enclosure and it worked perfect again, so i guess the power supply went bad....bought thwe enclosure for 50.00 us dollars at Best Buy.. hope this helps..
Posted on May 15, 2008
Y'know, it is downright PATHETIC, just how many other people are posting problems with their various external hard drives (with I/O Magic products standing out as one of the principle offenders). I can't help but think that these devices should simply be avoided like the freakin' plague until the industry standards finally catch up to what people expect out of a $100 + storage device. I mean, think about it ... I paid almost $90 for this worthless little lump of gunmetal-colored **** that sits next to my PC and threatens to die and devour all of my preious photos, movies and music at any moment without warning. How many CD-Rs could I have bought for the same money, especially with the kind of sales that the big box office supply stores offer in the sales inserts of every Sunday newspaper? Definitely enough to get the job done with confidence. Until I hear enough people rave about a dependable, reasonably priced product made by a company that actually stands by its workmanship, I am putting everything on CD-Rs and Internet-based storage sites. I/O Magic, SeaGate and the rest of them (they're all made by the same people in China, anyway) can all go to hell ...
Posted on Apr 05, 2008
I had the same problem with my IO Magic hard drive, worked fine and then stopped working sudenly. Turned it on, can see the green light on the power adaptor but would not turn on. No matter what I did just could not turn the power on.
With some trouble managed to open the unit. The screws are under the plastic elliptical shaped cover on the front and back of the hard drive.
Once the enclosure was opened I was able to borrow a power adaptor and use the hard drive without the case plugged to my PC and download all of my documents, pictures, music, etc.
Packaged the unit and returned the unit since it was still within the warranty period.
Good luck with your recovery.
Posted on Mar 28, 2008
I used ontrack Easy Recovery Pro. It found all my files on my i/o magic 1 tb external HD. I then saved them to another external HD. It worked perfectly using the Advanced Recovery mode. You need another HD to save the files to.
Posted on Mar 22, 2008
Replacement must be broken, too. Bad product...
Posted on Sep 20, 2007
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