Creative Labs ZEN SLEEK MP3 Player Logo
Posted on Apr 08, 2009
Answered by a Fixya Expert

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It wont Work :(

Hey,

I have a Creative Zen and i dropped it by accident and now the computer wont reconize it. When I turn it on the blue light on the side lights up and the screen turns on but it is black and you can fantly see the backlight to it. I hit the reset button a bunch of times and than came up for a split second "Firmware Malfunction" So i went to the creative website and got new firmware but like i said my computer wont reconize it. So all i want to know is; How can i get my computer to reconize my MP3?

It would be great if i got some help :)

Calvin

2 Answers

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  • Posted on Apr 13, 2009
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I had this same problem and almost threw out the Zen.

The trick to getting it recognized by the firmware update software is to make sure you uninstall both WMP11 as well as the WMP11 Runtime. Those two things are listed separately in Add/Remove programs.

BOTH must be uninstalled before the firmware updater will recognize your Zen.

Now I'm back to using my Zen. It's all good.

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  • Posted on Apr 08, 2009
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I would try to get into the recovery menu and see if you can run a clean up first (a clean up will not erase anything on the player).
To access the recovery menu
1. Detach the Zen player from your PC , and ensure that the Zen Sleek is turned off.
2. Connect the power supply to the player.
3. Hold down the Play/Pause button while inserting a paper clip into the Reset hole underneath your player, beside the data/power connector. Keep on holding the Play/Pause button while you release the Reset button. The Rescue Mode screen will then appear.
4. After the recovery mode has started, release the Play/Pause button.

Again if you can get into this menu, try a clean up first to see if that resolves the problem. Clean up should be the first option in the menu.

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