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Posted on Sep 06, 2007

Scanner issues I've been trying to scan a document and it keeps telling me it's not connected to the computer.

  • Anonymous Nov 24, 2007

    expericing no scan option

  • Leslie E Dec 10, 2007

    I get message:  No Scan Options when pushing scan button on front of my All in One.  It worked before but I upgraded to OS 10.5 (Leopard).  I can still scan from program on computer but not from printer. 

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  • Contributor 18 Answers
  • Posted on Sep 06, 2007
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Joined: Sep 06, 2007
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I would suggest that you reinstall the driver they are available on the hp web site then I would check all the connections (i.e. the power plug and interface cable). Mainly as it sounds like an driver/interface problem.

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Scan to Google Drive, An Internal error occurred. (255)

I'm sorry to hear that you're experiencing issues with scanning and saving documents to your Google Drive folder. The error message you mentioned, "An Internal error occurred (255)," typically indicates a problem with the scanning software or the connection between your scanner and Google Drive.
Here are a few steps you can try to troubleshoot and resolve the issue:
1. Check your internet connection: Ensure that you have a stable and reliable internet connection. A weak or intermittent connection can cause errors during the upload process. You can try restarting your modem/router or connecting to a different network to see if that resolves the problem.
2. Clear browser cache and cookies: If you're accessing Google Drive through a web browser, clear your browser's cache and cookies. Sometimes, outdated or corrupted cache files can cause issues with file uploads. After clearing the cache, restart your browser and try scanning and uploading the document again.
3. Update your scanner drivers: Visit the website of your scanner manufacturer and check if there are any updated drivers or software available for your scanner model. Outdated or incompatible drivers can cause scanning issues. Install any available updates and restart your computer before attempting to scan again.
4. Try an alternative scanning method: If you're using specific scanning software, try using a different scanning application or method to see if the issue persists. For example, you can use the built-in scanning functionality provided by your operating system or try a different scanning application altogether.
5. Contact scanner and Google Drive support: If none of the above steps resolve the issue, it's recommended to reach out to the support teams of both your scanner manufacturer and Google Drive. They can provide you with specific troubleshooting steps and assistance tailored to your setup.
Remember to provide them with detailed information about the error message, steps you've already taken, and any specific error codes or messages you encounter during the scanning process. This will help them diagnose and resolve the issue more effectively.
I hope these suggestions help resolve the problem you're experiencing and that you're able to scan and save your documents successfully.
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Canon 5600f scans documents but not film, error code is 171,0,0.

Error code 171,0,0 on the Canon 5600F scanner indicates a communication error between the scanner and the computer. Here are a few troubleshooting steps you can try:
  1. Check the cable connection between the scanner and the computer. Make sure that the USB cable is securely plugged in on both ends and that there are no visible signs of damage.
  2. Try a different USB port on the computer. Sometimes, the USB port that the scanner is plugged into can be the issue.
  3. Make sure that the scanner driver is installed and up-to-date. You can check for driver updates on the Canon website.
  4. Uninstall and reinstall the scanner driver. This can sometimes fix communication issues.
  5. Try scanning film with a different scanning software. There may be an issue with the software you are using.
If none of these steps work, it's possible that there may be a hardware issue with the scanner. In this case, you may need to contact Canon support for further assistance.
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Epson ds 530 gives a scanner error.see your documentation on the network adaptop. Even scanner scan slows, What to do?

The error message you are receiving on your Epson DS 530 scanner is related to the network adapter. Here are a few troubleshooting steps you can try:
  1. Check network connection: Make sure the scanner is properly connected to the network and the network settings are correct. Try restarting the scanner and the network router.
  2. Restart the scanner and computer: Restart the scanner and the computer and try scanning again.
  3. Update drivers: Check for any available updates for the scanner drivers and firmware. You can download the latest drivers and firmware from the Epson website.
  4. Check scanner settings: Check the scanner settings to make sure the correct scan settings are selected. Make sure the scanner is set to the correct mode, such as color or black and white.
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I have installed HP PHoto and Imaging Softward for ScanJet 3570c 48 bit. Everytime I try to click on icons on the scanner, my computer shows an error message that there is a problem with connecting to the...

Does the same error occur if you launch a scan from the computer? What OS do you have? Vista only has a basic driver available and does not support the scanner buttons. (You can launch the scans from a number of options: third-party software, Windows Fax and Scan (new scan), Microsoft Paint (File > Import from Scanner or Camera > New Scan) and Windows Photo Gallery.)

If the error occurs when you launch the scan from the computer, try a new data cable and different USB ports. Try a direct USB connection if you use a hub. Then check your USB ports and the drivers for the USB. (For Windows, look in the Device Manager. Start > Control Panel > System > Device Manager (exact directions will depend on the OS).

The HP Photo and Imaging software requires you to set the default scan destinations in the software before you can use the buttons on the scanner (for those OS/driver versions that support the feature). Always open the software and scan from the computer to see what the defaults will be. Each version of HP's imaging software set up these buttons differently; the help option is useful. Try Scan > Scan settings to find where to set the color and black & white destinations.

I hope this helps. If you add a comment with your OS and whether the computer can launch a scan, I'll provide additional help if I can.

Cindy Wells
(who inherited a scanner when a USB hub failure aggravated the original user into buying a new scanner thinking it was a scanner problem.)
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I try to scan a document and it says that I am not set up on pc. I use just the scan button and it still won't scan. Help please!!!

Verify cables connected properly to the back of the scanner
If the scanner is a parallel port scanner it is likely it has two available connections on the back of the scanner. Verify that the cable coming from the computer is connecting to the IN, Computer IN, computer, or similar connection.
Ensure that the scanner is getting power
If your scanner is not getting power it is recommended that you check the connections ensuring that they are connected properly to the back of the computer and from the scanner to the wall. If you have the scanner connected to a power strip and or surge protector it is temporarily recommended that you connect the scanner directly to the wall.
If the computer scanner is getting power, you should notice the inside light come on when the power is first received by the scanner.
After checking the connections you still get no power to the scanner, it is recommended you contact the manufacturer of the scanner.
Additional parallel port scanner troubleshooting
If you have another device connected in between the scanner and the computer, turn off the computer and temporally disconnect the devices connected to or from the scanner. If, after disconnecting these devices, the scanner works, it is likely that another device may have issues or may be unable to work with other parallel devices.
PC Windows users verify no TSRs are running in the background
Press CTRL + ALT + DEL and end task all currently running software except explorer and systray and attempt to scan again. If this resolves your issue it's a possibility that an application in the background such as a virus utility is preventing your scanner from scanning.
Verify the LPT port mode
PC users ensure that the LPT port mode within the computer BIOS is set to either EPP or bi-directional mode and/or try alternating between these two modes.
Update the drivers
Verify that the latest drivers are installed for the operating system being used on your computer. A listing of computer scanner manufacturers and links to the drivers pages can be found on our scanner drivers page.
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hello ! reinstall the machine fax and scanner program cd's may be the installation was not completed or is the machine having issues .
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How do i scan the documents on to my computer

be sure that your scanner is connected to your computer using a usb wire. do not try to scan wireless. Also, put the scanner disk back in and you will be all set. just answer the prompts.
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I have a Canon ir 3045 copier, when I try to send the scanned copy directly to a file, the file doesnot save to the destination network folder. When I looked at the scanner send logs i saw status as NG...

I have a Canon ir 3045 copier. I had sucessfully scanned two documents but the third scanned document (107 pages) was not emailed to me. When I click on press details, the job type reads #801. how do i retrieve the document?
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No Show!

Two things you can easily check:

Ensure the issue is not caused by Electro Magnetic Interference (EMI) EMI can cause similar image quality issues. Verify that the scanner is not in the direct vicinity of the computer monitor and/or speakers. If so, relocate the scanner at least three feet away from the monitor and/or speakers and retry the scan.

Also, try this as well:
Re-home the scanning carriage The scanning carriage in the scanner may have lost the home position and needs to be reset.
  1. Shut the computer system off and then disconnect the scanner from the power source. Leave the scanner disconnected from the power source for at least one full minute.
  2. Reconnect the power and then restart the computer system.
  3. When the computer system has fully restarted, try scanning again.
Oh.. and you ARE using the power supply that came w/ the scanner aren't you?? If not, you NEED to.

Maggie B
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