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he pump presses hot water through the grind not steam.
if the coffee is hot and hot water is dispensed, your line are clocked.
descale the machine as directed.
if coffee is cold the heat element is toasted. very unlikely though, since the machine will not dispens coffee, pump running if correct temperature is not reached.
Obviously you have problem with non return valves at the pump, they are built inn the pump.
Remove the filter holder, open the steam valve and command brewing coffee. If water comes from steam valve close it> continue brewing and wait the water from coffee group. After this procedure test it with coffee.
If testing with coffee is successful you may work with that pump but always be careful to not leave empty water container.
If testing isn't successful you need to change the vibration pump.
Sounds like the steam wand is getting blocked some where either at the metal end or in the parnello wand if you machine has one at the end of the steam wand, if both of those are clean then try this push in on the steam knob if that works then tap rod assemble or steam valve needs to be replaced, make sure to ask about the stainless steel valve instead of the plastic one.
Try this run the hot water cycle for a few seconds, it that works, try steaming if you get the message again clear it by running the hot water cycle and then go to steaming, this time push in on the knob after you open it, it that works, then the tap rod or the valve assembly needs to be replaced.
Hi Have you tried to descale your machine. Remember to use the correct descaling powder and make sure that it is totally dissolved before running the descale program. In the menu, make sure that your water hardness is set on 4. descale more often than not enough.
The pump has gone bad - through use. This is a common problem, and has to do with the "seals" that are in the pump. Since the pump generates high pressure and heat, over time, the seals will fail, and will be unable to generate enough pressure and heat to create steam. The only remedy is to have the pump replaced through the Breville Out of Warranty repair centers. http://www.brevilleusa.com/support/service-centers.pdf
I just got mine working again. There was scale in the outlet port for the coffee basket.
Try cleaning by running through a solution of CLR and water (1 to 4 parts) and keep running until the blockage dissolves and flow is restored. Then run another solution again just to clean it for good.
MAKE SURE TO RINSE OUT THE RESERVIOUR VERY WELL. Should run clear without foam after about a gallon of clean water.