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Re: CD Rom drive
It may be a problem with your autorun, click the link below and install and run the wizard.
If still no luck i'm afraid your drive is failing to read the discs and is faulty, assuming you are having the same trouble with other discs.
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Please note that a CD-ROM drive can read and in some cases write to a CD inserted into it. This is done by means of a fragile laser mechanism that scans the surface of the disc as it spins at high speed inside the drive. Drive failure can occure from a scratched laser eye, mechanical failure, overheating, or simply years of use. You will want to ensure the drive is actually broken before buying a new one as replacement or send it for a repair.
Please follow these easy steps:
1. Open the CD drive tray and insert a CD. If you have a tray that opens by pushing a button, push the button. For slot drives, try to slide the CD in. On slot drives, if the CD will not go in fully, the drive is not getting power.
2. Wait and listen for a "whirring" sound from the drive after the CD is in and the drive tray is pushed in. This may take a few seconds.
3. Look at the status light on the front of the drive if one is present. It should be blinking to indicate that the device is reading the CD.
4. Replace the first CD with another one in case the first CD is damaged or unreadable. Repeat steps 1 through 3 with the second CD.
5. Wait to see if anything comes up on the pc screen indicating the CD is being read or run. A notification may appear asking if you want to play the CD or run the software. This indicates a functioning drive.
6. Click on "Start" followed by "My Computer" and locate the CD-ROM drive usually labeled as "D:/" or "E:/". Double click on it. If the CD drive makes no noise or an error message appears on screen indicating the disc can not be read, the drive may be broken.
If an error message appears indicating that the CD-Rom drivers are missing this may indicate a software issue and not a broken drive.
I believe we need drivers for CD ROM if both laptop are of same models. Can you plese insert the faulty CD ROM to your laptop and verify whether it is working or not. If yes, then you'll have take your daughter's laptop to service center. Could be a problem with mother board.
Please come back and give ratings to my solution if this turns to be helpful for you or also if you need more clarification.
try re-installing your burning software ( nero-Roxio et,c )
Does it play a standard Music/Audio CD.
if not un-install and re-install the drive.
Are the cables to the drive connected correctly ?
Does the drive support CD+ And CD- media ?
Are the cds definately Blank, any small amount of data written to them, after failed burn attempts will not show the disk as being empty.
Try different discs to determine whether it's the disc or the drive. If it's the drive the the lens on drive might be dirty, try cleaning it with proper "Cleaning CD" if that doesn't help the drive it self might be going out (as in the mechanical parts on the drive). In the later case the only solution is buy a new drive.
This is a CD drive mechanical problem. All CD/DVD drives have built in error checking for mechanical failures. When you insert the CD/DVD, it tries to grab and seat the disc, then attempts to spin it up and then read it. If the grab and seat function fails for any reason, the drive will eject the tray so you can try again. You should contact Dell support and get the drive replaced. Has the drive ever worked? or did it just stop working one day?