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Re: CD Rom drive
It may be a problem with your autorun, click the link below and install and run the wizard.
If still no luck i'm afraid your drive is failing to read the discs and is faulty, assuming you are having the same trouble with other discs.
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Please try to start from the beginning and reformat the hard drive by shutting down the system with the cd drawer open. Then insert the windows disk and turn on the pc then the drawer closes and when it tells you boot from cd press enter. Then windows will load. It will give you a couple of options. Always choose format partition. Then you should not have any problems. Unless your hard drive is bad.
This is a CD drive mechanical problem. All CD/DVD drives have built in error checking for mechanical failures. When you insert the CD/DVD, it tries to grab and seat the disc, then attempts to spin it up and then read it. If the grab and seat function fails for any reason, the drive will eject the tray so you can try again. You should contact Dell support and get the drive replaced. Has the drive ever worked? or did it just stop working one day?
The manual states
1. " An (ERR_) message will appear, then change to a flashing (DISC), then the CD will be ejected."
You will have 5 uninterrupted attempts to insert the correct CD.
2. After the 5th incorrect attempt, the display reads (HELP)
3. If (HELP) appears on the display, press button (6), then the (FUNC) button, and hold them for 5 seconds.
4. Press the (FUNC) button. You will have 5 more attempts to insert the correct disc.
IF AFTER 10 TRIES, AND IF THE CORRECT KEY CD HAS NOT BEEN INSERTED, THE DISPLAY READS (CALL 800); THE UNIT MUST THEN BE RETURNED TO ECLIPSE TO BE RESET. CONTACT ECLIPSE DEALER OR CALL (800) 233-2216.
It seems this sort of problem is very common with this player. The fix I have is pick the player up, rotate it 90° give it a very light nudge, and then put it back. This has fixed the problem on mine each and every time. It will come back, but just do it again. It's probably best to put the dvd player in an easy to reach place cos you'll need to do it often once it starts making the noises and error messages.
I know your problem however it is easily fixed, the burner has worn out, the laser basically is not putting out enough light for it to work properly, the best and easiest fix, goto tigerdirect.com and replace the burner, they now start as low as 24.00 and go up to around 65.00 so it's not an expensive fix.