Fix an Android device that won't charge or turn on
If your Android phone or tablet isn't starting, won't turn on, has a black or blank screen or turns on but immediately turns off, try these steps to fix the issue.
First, try holding down your device's power button for five to seven seconds. This usually restarts a device.
Step 1: Troubleshoot your cable, charger, wall socket & case
- Use the charger and cable that came with your device. To check that the charger and cable are working, try them with another device.
- Check that the cable is securely connected to the charger and to your device. Check that there's nothing in your device's port, such as dust or lint.
- Plug the charger into a wall socket. To check that the outlet is working, plug in something else, like a lamp.
- Check that no accessories, such as cases or battery packs, cover your device's sensors or press its buttons.
Step 2: Troubleshoot your battery charge
Within one minute after you've plugged in your Android device with a working cable, charger and wall socket:
- If you see a battery icon, your phone is powered off and is charging. You can restart right away.
- If you see a red light, your battery is fully discharged. If the red light is flashing, there isn't enough power to turn on. Charge your phone for at least 30 minutes before restarting.
To restart your phone, press and hold the power button for a few seconds. Then, on your screen, tap Restart . (If you don't see 'Restart', press and hold the power button for about 30 seconds, until your phone restarts.)
Step 3: Troubleshoot your screen
If you don't see a battery icon or red light after you plug in your Android device, the issue could be with your screen.
- Press the power button for about 30 seconds.
- Wait about 2 minutes.
- Make your phone ring. You can call it from another phone or use Find My Device.