Getting access I turn the camera on, then the word access appears on the screen, then it says to turn the camera off and on again. it keeps repeating this each time you turn the camera on. How do I get pass this and be able to use the camera???

When I turn on sony cyber-shot camera I get a Problem with the Sony Cyber-shot DSC-W35 Digital Camera when I turn on sony cyber-shot camera I get a screen display that states "access". The lens keeps going in and out and then it states,"turn the power off and on again" What's wrong??

Take it to a repair facility

This could be a software problem. The only thing you could do is get the camera to a Sony dealer for the reinstalling the software.

I'll forward a link to a page where you can view the information to troubleshoot this issue.

Please follow the steps mentioned in the link and check if that helps.


http://www.kb.sony.com/selfservice/microsites/search.do?cmd=displayKC&docType=kc&externalId=C267279&sliceId=1&docTypeID=DT_KNOWLEDGEARTICLES_1_1&dialogID=91000439&stateId=1%200%2091002854

Thank you!

Hi, I just fixed my daughters camera w/same problem.....I read on another site that you squarely hit it on table while holding in hand....I didn't have to slam it just one slightly firm hit and it works fine now...been broken for weeks and tried resetting and pulling battery to no avail...the hit works! viewing screen side is the side I hit on table, only had to do once, and not that hard.(camera was less than 2yr old dsc-70) good luck!

I think camera has problem of dirty / clogged video head.
please use Sony video-8 head cleaning cassette.

turn on take the end of the lens eand gently pull and twist you may hear it click but dont force it then turn off and on again and this may solve the problem.

This error message TURN THE POWER OFF AND ON AGAIN is a common error message for digital cameras that has a zoom lens. One possible cause for this is that the battery may had drained out and the lens is still extended. There would be different that steps you could perform and make sure you have fresh or fully charged batteries when performing these steps.

First of course try to do what the error states.

If will not work, set the unit in PLAY mode before turning it ON or immediately right after you press the power. If it successfully gets through the PLAY mode, initialize the settings and restart th camera. You could initialize it by going to the menu and then setup.

If still will not work, turn it off and also remove the battery and allow it to have no power at all for a minute.

If all the steps above will still not work. your camera would require service and try calling its manufacturer to setup a repair on it.

my camera did the same thing, lens retracts 3 or 4 times, and then proceeded with an error message "turn off and on again". I pressed the power button probably about 10 times, didn't work, so then i gave it a good smack on the top of the frame a few times while repeatedly pressing the power button and it did the trick. Hasn't gave me problems since...hope it helps

I had the same problem with my DSC-W55. I actually just called the customer service number on the sony website and they told me how to solve the problem.

- Take your battery out
- Press and hold the power button for 60 seconds
- Re enter your battery
- Voila.. it should work when you turn it on. Mine did.