A corner of the paper tore off and is jammed in the printer. I cannot see it or tell where it is. I have taken off the back door and I cannot see it at all. Thank you!
You may need to open the side cover, cover within the top cover. Sometimes it stuck on the roller... Check you manual on how to perform this..
Posted on Sep 06, 2007
complete video how to open here...
http://h10025.www1.hp.com/ewfrf/wc/docum...
×
Oct 30, 2012 | IBM Office Equipment & Supplies
Jan 06, 2010 | Canon PIXMA MP150 All-In-One InkJet...
Jan 05, 2010 | Epson Stylus R265 InkJet Photo Printer
Jun 05, 2009 | Canon MX310 Office All-In-One Printer
Apr 13, 2009 | HP Photosmart 3310 Printer
Mar 20, 2009 | Kodak EASYSHARE Printer Dock Thermal Photo
Jun 13, 2008 | Epson Stylus Photo R2400 InkJet Printer
Aug 29, 2007 | Dell 1700n Laser Printer
58 views
Usually answered in minutes!
I am not sure what you mean by the side cover.
I did open the door on the top, the one where a paper could get stuck it you were faxing or putting papers on top to print. I've used a flash light and tried to probe where I felt I could do it safely, but I still don't see the paper. I am sure there is a paper in there because a big corner of a sheet did not come out with the rest of the paper.
I have done what the video showed me to do and I still do not see the paper jam. The screen on the printer calls it a "carriage jam." I believe this is the same as a paper jam! Is there any other way I can access the inner rollers? The rollers that I can reach are not jammed, to the best of my knowledge.
Thank you,
Marcy
I have found the piece of paper that was stuck in my printer. I got the carriage to move. I had been stuck under the carriage.
Thank you so much for your help!
×