Question about HP Photosmart C6100 All-In-One Printer

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Paper jam I cannot see

A corner of the paper tore off and is jammed in the printer. I cannot see it or tell where it is. I have taken off the back door and I cannot see it at all. Thank you!

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  • Lawrene Sep 06, 2007

    I am not sure what you mean by the side cover.
    I did open the door on the top, the one where a paper could get stuck it you were faxing or putting papers on top to print. I've used a flash light and tried to probe where I felt I could do it safely, but I still don't see the paper. I am sure there is a paper in there because a big corner of a sheet did not come out with the rest of the paper.

  • Lawrene Sep 07, 2007

    I have done what the video showed me to do and I still do not see the paper jam. The screen on the printer calls it a "carriage jam." I believe this is the same as a paper jam! Is there any other way I can access the inner rollers? The rollers that I can reach are not jammed, to the best of my knowledge.
    Thank you,
    Marcy

  • Lawrene Sep 07, 2007

    I have found the piece of paper that was stuck in my printer. I got the carriage to move. I had been stuck under the carriage.

    Thank you so much for your help!

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SS s

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You may need to open the side cover, cover within the top cover. Sometimes it stuck on the roller... Check you manual on how to perform this..

Posted on Sep 06, 2007

  • SS s
    SS s Sep 06, 2007

    complete video how to open here...
    http://h10025.www1.hp.com/ewfrf/wc/docum...

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