Help sync promblems

Licenses are required when you are using subscription music (i.e. - Rhapsody monthly). They need to be updated every 30 days. Just reconnect your device to the service and it will update automatically.

If you are not using these services and you have transferred music from your own cd's. The default settings for Windows Media Player are "copy protect my music" which would give you this same error.

If this is the case, you need to change the setting in Windows Media Player. Tools>Options>Rip Music "Uncheck copy protect my music". You may also want to change the rip tracks as setting to MP3.

Then you would need to re-rip the tracks as unprotected, then transfer the files to the device. Make sure you remove the original files, as they will still cause you problems.

Best of Luck. Licenses are required when you are using subscription music (i.e. - Rhapsody monthly). They need to be updated every 30 days. Just reconnect your device to the service and it will update automatically. If you are not using these services and you have transferred music from your own cd's. The default settings for Windows Media Player are "copy protect my music" which would give you this same error. If this is the case, you need to change the setting in Windows Media Player. Tools>Options>Rip Music "Uncheck copy protect my music". You may also want to change the rip tracks as setting to MP3. Then you would need to re-rip the tracks as unprotected, then transfer the files to the device. Make sure you remove the original files, as they will still cause you problems. Best of Luck.

You want to delete them all?

You can format the device thru My Computer. Right click on the device and select format.

If you want to delete individual tracks, you can open the device thru My Computer and navigate to the Music folder and delete them from there. If you do not see the Music folder, you will need to enable hidden files and folders.

Best of Luck. You want to delete them all? You can format the device thru My Computer. Right click on the device and select format. If you want to delete individual tracks, you can open the device thru My Computer and navigate to the Music folder and delete them from there. If you do not see the Music folder, you will need to enable hidden files and folders. Best of Luck.