I receive "access" error while the lens continually tries to open and close. This repeats until I get a message several minutes later telling me "to power off and restart again" . I tried that many times with no success. I change my battery with no success. I changed my memory stick also without any success.
I have tried to reset camera, but I am unable to press any function keys to begin the reset process.
My daughter had same problem with her Cyber-shot several years ago too, but her camera was unfixable. Is there any way to diagnose this problem. I dont want to spend about $75 to have a Sony authorized dealer tell me that the camera is not fixable (of course the camera fell out of warranty about 5 or 6 months ago).
I have also seen some blogs stating that if you unscrew the cover then the camera can still be fixed. Is this true?
It's a problem with the lens. Usually, the internal focus lens jams up, or is out of alignment. It has to be opened up to be fixed, and the lens might have to be replaced.
Occasionally, you can give the camera a good whack in your hand while it's powering up. Just be very careful not to hit the lens, or the LCD; as they can be permanantly damaged. Hit it with your palm on the corner, or edge. Also be sure the camera doesn't fly out of your hand...then it, or something will break, obviously.
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abrakati,i have the same problem,still unsolved.however,to access the menu i depressed the button to view 'shots' taken.while in that mode i was able to access the menu but resetting did ****.i still get the same malfunction.chris.
Most all cameras have a "FORMAT" mode that is accessable through your MENU options. Find It and try RE FORMATING YOUR CAMERA. You may lose stored images but it will reset the Camera back to Factory settings.
The "Access" will stay there until your camera passes it's self lens test. The test runs 3 times, then gives up with an error message. The cause of this problem is most likely a grain of sand somewhere in the lens. Only a camera tech could possibly ever hope to find it. Replace the camera lens.
ACCESS error could happen when lens gets stuck but if it happens when lens moves back and forth without problem it usually means that where the lens assembly plugs into main system board connection is loose. These connections are held in place by a very small thin fragile plastic clip and a few drops could be enough to snap it but not do any other noticeable damage to camera. Camera would need to be opened to see if clip is broken or maybe cable just needs to me reinserted. Either way only open camera if no longer under warranty and you are somewhat handy
well well well a simple way to fix it if u r scraed to whack thn tap the lens,menu part ,sides wid a pensil or a pen...bit little harder atlest d cam should get little vibrations well it really works...belive even i had d same problem just after 15days just d previos day to a holiday...thn i just tapped itwid ma fingure n u wont belive it worked...
I was having the exact same issue with my dsc-w55 and I followed the solution of another post from this site which was:
"There is a problem internally with the lens. Likely, the focusing lens is jammed up. The lens will need to be disassembled and fixed, if possible, or replaced.
Occasionally, a good "whack" in your hand can fix it. Just don't hit the lens, or lcd; or you can break them. Then there will be more damage."
I gave it THREE good "whacks" in the palm of my hand, was careful not to hit the lens or LCD and VOILA! I just shot a few pics with my camera and so far so good.