Question about Sony Cyber-shot DSC-W50 Digital Camera

3 Answers

Access problem with DSC-W50

I receive "access" error while the lens continually tries to open and close. This repeats until I get a message several minutes later telling me "to power off and restart again" . I tried that many times with no success. I change my battery with no success. I changed my memory stick also without any success. I have tried to reset camera, but I am unable to press any function keys to begin the reset process. My daughter had same problem with her Cyber-shot several years ago too, but her camera was unfixable. Is there any way to diagnose this problem. I dont want to spend about $75 to have a Sony authorized dealer tell me that the camera is not fixable (of course the camera fell out of warranty about 5 or 6 months ago). I have also seen some blogs stating that if you unscrew the cover then the camera can still be fixed. Is this true? Thanks

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  • Anonymous Jul 19, 2008

    I had the same problem and banging the camera on a table a couple times fixed it.



3 Answers

I have the same problem!

Posted on Jul 29, 2008


Throw it in the bin

Posted on Jul 28, 2008


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  • 34 Answers

It's a problem with the lens. Usually, the internal focus lens jams up, or is out of alignment. It has to be opened up to be fixed, and the lens might have to be replaced. Occasionally, you can give the camera a good whack in your hand while it's powering up. Just be very careful not to hit the lens, or the LCD; as they can be permanantly damaged. Hit it with your palm on the corner, or edge. Also be sure the camera doesn't fly out of your hand...then it, or something will break, obviously.

Posted on Sep 06, 2007

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1 Answer

Access Probelm with DSC-W50 camera

abrakati,i have the same problem,still unsolved.however,to access the menu i depressed the button to view 'shots' taken.while in that mode i was able to access the menu but resetting did ****.i still get the same malfunction.chris.

May 27, 2009 | Sony Cyber-shot DSC-W35 Digital Camera

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I receive ''access'' error

The "Access" will stay there until your camera passes it's self lens test. The test runs 3 times, then gives up with an error message. The cause of this problem is most likely a grain of sand somewhere in the lens. Only a camera tech could possibly ever hope to find it. Replace the camera lens.

Nov 12, 2008 | Sony Cyber-shot DSC-W35 Digital Camera

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Cyber-shot DSC-W50 Camera help

When i turn my camera on, the lens try to open but it dosen't.It gives me error message 'access' then it says turn off the camera then on, and when i do that nothing changes,help.

Sep 29, 2008 | Sony Cyber-shot DSC-W50 Digital Camera

1 Answer

Digital Camera Fault

ACCESS error could happen when lens gets stuck but if it happens when lens moves back and forth without problem it usually means that where the lens assembly plugs into main system board connection is loose. These connections are held in place by a very small thin fragile plastic clip and a few drops could be enough to snap it but not do any other noticeable damage to camera. Camera would need to be opened to see if clip is broken or maybe cable just needs to me reinserted. Either way only open camera if no longer under warranty and you are somewhat handy

Mar 20, 2008 | Sony Cyber-shot DSC-W50 Digital Camera

6 Answers

Access Probelm with DSC-W50 camera

well well well a simple way to fix it if u r scraed to whack thn tap the lens,menu part ,sides wid a pensil or a pen...bit little harder atlest d cam should get little vibrations well it really works...belive even i had d same problem just after 15days just d previos day to a holiday...thn i just tapped itwid ma fingure n u wont belive it worked...

Feb 12, 2008 | Sony Cyber-shot DSC-W35 Digital Camera

1 Answer

The soluction not working

Tap side of camera with base of hand with 2 or 3 sharp taps.  Then turn camera on.  Problem should be solved.

Oct 18, 2007 | Sony Cyber-shot DSC-W50 Digital Camera

1 Answer

This soluction not working


I`m afraid resetting the camera will not work. The camera has a lens problem and is therefore giving the error.

Contacting your nearest Sony service centre is your only solution.

Sorry about the bad news : (


Oct 18, 2007 | Sony Cyber-shot DSC-W50 Digital Camera

1 Answer

Turn on but not working

Most all cameras have a "FORMAT" mode that is accessable through your MENU options. Find It and try RE FORMATING YOUR CAMERA. You may lose stored images but it will reset the Camera back to Factory settings. Good Luck

Oct 09, 2007 | Sony Cyber-shot DSC-W50 Digital Camera

22 Answers

Access Probelm with DSC-W50 camera

I was having the exact same issue with my dsc-w55 and I followed the solution of another post from this site which was: "There is a problem internally with the lens. Likely, the focusing lens is jammed up. The lens will need to be disassembled and fixed, if possible, or replaced. Occasionally, a good "whack" in your hand can fix it. Just don't hit the lens, or lcd; or you can break them. Then there will be more damage." I gave it THREE good "whacks" in the palm of my hand, was careful not to hit the lens or LCD and VOILA! I just shot a few pics with my camera and so far so good. Good luck!

Sep 06, 2007 | Sony Cyber-shot DSC-W50 Digital Camera

4 Answers

Sony Cyber-Shot (DSC-W50) Access Problem

did you try to reset the camera or call sony?

Aug 31, 2007 | Sony Cyber-shot DSC-W50 Digital Camera

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