Question about AT&T ATT / Avaya / Lucent Merlin 820 Classic Control Unit (2x5) Phone

2 Answers

Power outage and lost features

In our office we have a AT&T Merlin 820 phone system. We lost power over the weekend and with that outage some of our program features. All I need to know please is how to program our phone system so that each phone's PRIVACY button works.

We have a manual and all is says about privacy is *72 we have done that at the admin phone and at each single phone with no success.

Thank you,
Joe

Posted by on

  • 1 more comment 
  • joe_hogan Apr 07, 2009

    Cnavarro,



    Thank you for the information I really appreciate it. Help clarify this for me please. At each phone do I do the programming or just at the admin phone?



    Thank you,

    Joe

  • joe_hogan Apr 07, 2009

    SUPER!! Thank you again for the help Carl.



    Joe

  • joe_hogan Apr 07, 2009

    Carl,



    I was following your instructions by switching to P, then touching the Privacy button we have on the phone entering *72 and putting the switch back to center. Every phone I tried the feature was not saved.



    Next should I power down the system pull out the FP cartridge and insert the cartridge again?



    Joe

×

Ad

2 Answers

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • AT&T Master
  • 2,460 Answers

The Privacy is part of FP1. You need to pick a button with a light, put the T/P switch in P, touch the button, dial *72, and put the switch back in the center position.

If that doesn't work, try Auto Ans Intercom or Do Not Disturb under the same button (*70,*71). If you can't get any of the features to work, I'm guessing that the FP cartridge needs to be replaced or power down the system and remove and insert the cartridge again.

Carl



or

Posted on Apr 07, 2009

  • Carl Navarro
    Carl Navarro Apr 07, 2009

    It's done at each phone.

  • Carl Navarro
    Carl Navarro Apr 07, 2009

    That's what I'd try next.

×

Ad
  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Master:

    An expert who has achieved Level 3.

  • AT&T Master
  • 443 Answers

You can go to settings and reset privacy lock. I think you can have a try with LEO Privacy. It can help protect and secure your mobile in real time. It's a good applock and it can still help you hide images and videos, boost your phone LEO Privacy Applock Boost Hide Android Apps on Google Play

Posted on Nov 04, 2016

Ad

1 Suggested Answer

6ya6ya

6ya staff

  • 2 Answers

SOURCE:

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

How many lines does the at&t bis-10 phone have?


It depends on how the control unit is programmed. The BIS 10 can't be used as a stand-alone phone (as in....you can't connect it directly to a telephone line).

The BIS 10 will work with the following systems:

AT&T Merlin 206
AT&T Merlin 410
AT&T Merlin 820
AT&T Merlin 820D2
AT&T Merlin 1030
AT&T Merlin 3070
AT&T Merlin II (with the proper modules installed)
AT&T Merlin Legend (with the proper modules installed)

Jan 27, 2011 | AT&T Merlin BIS 10 Phone

1 Answer

Will the AT&T Merlin BIS 10 Phone work on my home phone line? I work from home and love this phone, but need to know if it will work with a regular phone cord to the jack. Thanks!


No.

The BIS 10 and related telephone units need to be connected to one of the following AT&T Merlin telephone systems:

AT&T Merlin 206
AT&T Merlin 410
AT&T Merlin 820
AT&T Merlin 820D2
AT&T Merlin 1030
AT&T Merlin 3070
AT&T Merlin II (With the proper modules installed)
AT&T Merlin Legend (With the proper modules installed)

Oct 20, 2010 | AT&T Merlin BIS 10 Phone

1 Answer

Divice goes to intercom not a outside line


just dial 9.

If this is more of an issue of auto line select, we need to know the model of the phone system. Merlin 820? 410? 1030? 3070?

Sep 29, 2009 | Avaya AT&T Merlin Basic Telephone & Modem...

1 Answer

Since power outage phone lines do not ring - only to receptionist


Your system lost its programming. It will need to be reprogrammed completely. The lines are ringing on the extensions where I voicemail is, unplug voicemail and at least lines will ring in correctly.

Jun 15, 2009 | Avaya Lands Phones

1 Answer

Individual phone disabled after power outage


It sounds like the phone lost its programming of feature buttons. To reprogram them, press "Feature (star) 3" press the button to be programmed, and enter the feature code for the feature to be programmed:
Transfer -- Feature 70
Call Fwd (to mailbox) -- Feature 984
Call Fwd (to another ext.) -- Feature 4
Transfer caller to mailbox -- Feature 986
Page (general) -- Feature 60

Hope this helps!

Jan 30, 2009 | NorStar MICS v.6.1 w/ CallPilot 150 (48...

1 Answer

Inactive features


Is the phone system working but the voicemail did not come back up ? Can you tell me what kind of voicemail you have, ist should be marked on the voicemail system ?

Aug 01, 2008 | Lands Phones

1 Answer

AT&T Merlin Legend Console


It should be a night button on that MLX 20L. But there are TONS of ways to make that system do what you are describing. It woould take a vendor to dial in and pull some prints top say exactly.

May 13, 2008 | Lucent Merlin Legend MLX-20L Phone

2 Answers

Inactive Feature


The system lost programming. Call a vendor in...

May 07, 2008 | NorStar M7310 Corded Phone

2 Answers

Privacy


What you are experiencing is loss of programming. Is this fixed? Could be the batteries need replacing....

Feb 27, 2008 | Avaya Eurostyle 18D Corded Phone

1 Answer

Power outage lost fetaures


Contact these guys (sorry they dont still have a manual online); http://www.alcatel-lucent.com/wps/portal/ContactUs Hopefully they can help you out :)

Jun 27, 2007 | Lucent 1872 Corded Phone

Not finding what you are looking for?
AT&T ATT / Avaya / Lucent Merlin 820 Classic Control Unit (2x5) Phone Logo

254 people viewed this question

Ask a Question

Usually answered in minutes!

Top AT&T Lands Phones Experts

Cindy Wells

Level 3 Expert

6069 Answers

Ekse

Level 3 Expert

13434 Answers

Marvin
Marvin

Level 3 Expert

85223 Answers

Are you an AT&T Lands Phone Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...