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It's possible that it doesn't have a map of England. Press Tools, then press Settings then press Map. Press Map Info. This will show you the maps installed on your satnav and the map selected should have a tick beside it. If there's no map of Europe or UK on it you'll need to buy one. If there's one there but not ticked press on it and it will become selected and should work fine then. If you need to buy a map you'll need to register the satnav if you haven't already done so. TO REGISTER Connect the satnav to your computer and go to www.garmin.com. Select your country. Click on myGarmin and then on Register Your Garmin Device. Follow the prompts. You'll be asked to create a username and password. Keep them in a safe place as you'll probably need them again to update maps. TO BUY NEW MAPS. Log into myGarmin and click on myMaps. Click on Shop fFor More Maps. Select the one you want, UK and Ireland or W Europe would do. Follow the prompts.
First press tools, then settings and then maps. Press map info and the name of your map should be displayed with a tick beside it. If there's no tick press the map name and a tick will appear beside it. The map is now selected and should be ok.
The problem of east/west may be solved when the map is sorted out. If not change the voice. Press tools, settings, language and the voice name and select another voice. If there's not another english speaking voice you can connect your satnav to the computer and open webinstaller. When it finishes checking for software updates it will give you the option to download new voices. Tick the ones you want and then press next. They will be downloaded and then when you have disconnected from the pc go through the process of selecting a new voice again.
There are 2 possible reasons for this. The most likely is that the map is not selected. Go to Tools, Settings, Map and press Map Info. Is the map ticked. If not press it and it will tick. The map should then work.
I am very sorry to hear that you are having problems with the unit. You may need to switch the unit on and press and hold the centre of the screen until the message ?No detailed maps? message disappears.
If your map detail is missing, then the map information may have been disabled. To check to see if the mapping has been disabled, follow the steps below:
From the Where to? and View Map page, touch the Spanner icon, settings (Tools). Touch Map. Touch Map Info. The unit should display the name of the map that is loaded to the unit. The box in front of the map name should have a tick in it. If it does not, touch the box to place a tick in it.
Garmin do send out update DVD maps for certain products. If it was an older unit, you maybe entitled to a free update. Simply get the Mapsource DVD. upload the maps to your PC and then transfer onto your Garmin unit.
Alternatively is to buy the DVD, which would be an advantage as it may offer additional maps to what you already had...ball park €60-70 Euro I think...Check the Garmin site...