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Question about Lexmark X2350 All-In-One InkJet Printer

4 Answers

Unsupported cartridge error

I have cleaned and detached the cartridge and when i return it the error unsupported cartridge appear. anything that i should do except buying a new one?

Posted by yobener on

  • ckcer1 Sep 20, 2008

    I have the same problem but mine is a brand new original cartrige. Had to buy it as needed to use scanner and machine will not work without new cartridge. Would not buy again, very expensive. Will stick to my Epson D78 printer which is reliable and cheap to run.

  • Anonymous Sep 27, 2008

    i took unsupported cartridge error then i changed my cartridge one time it wrote and now it tries same massage i wonder if there is any trick for this printer.



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I have an X5495 Lexmark and have recently been getting this **** "unsupported cartridge" rubbish. OS is XP SP2.

My history with this printer has been:
-when new, the printer worked fine until I needed to replace the original ink tanks. I refilled them, but could not get the printer functional again....nil print at all. After much frustration, I was informed by a little birdie that the cartridges that originally come with the printer will not work if refilled. Great. They are one use only.
-replaced with genuine high yield tanks. Then worked fine. Refilled once, possibly twice with suitable non genuine ink. Still working fine.
-once black ink tank ran low this time, refilled it and symptoms of no print from Word docs, not all parts of a web page would print. Surprisingly, photos off hard disc print ok.(??????)
-replaced black with genuine tank and colour with remanufactured tank. Error message of "unsupported tank". Now no print at all.
-left new genuine black cartridge in and refitted genuine colour cartridge that I have previously refilled.
-all print now ok.....finally.

Maybe they have a copy limit or the integrated print head in the black has crapped itself????????

During this process, I have uninstalled and reinstalled the driver several times.
I have found that it has to be COMPLETELY uninstalled. Using the Lexmark uninstall function does not remove all parts of the software (Lexmark toolbar for one). If the software is not completely uninstalled, you will get a spurious unrelated and rubbish pop up that installation cannot continue because of "insufficient processor speed" with a spurious set of numbers after it. This message bears no relation to the solution.

I have found that you need to search and delete ALL Lexmark files that you can find after the uninstall. I have also deleted entries from registry.....1 entry only from memory (be CAREFUL with registry). Then reboot system.

The driver should then reinstall correctly and fully.

Why do they make it so damn hard? Don't think I'll buy a Lexmark next time.......

Posted on Mar 17, 2010

  • rnb250 Dec 30, 2014

    Epson is what I have now. It has been brilliant.

    No issues at all. Just plain works.




Try [email protected]
you are correct that they dont want to be bothered with you, i am not sure where i found a contact-------but it was not on the lexmark.com as helpful info-------------it says --contact us---and runs you in circles

i am getting thier support email now if they give a answer to repair i will post it

Posted on Sep 26, 2008



This is great, my new cartridge says "unsupported cartridge" on lexmark x2350

notice that lexmark is not to be contacted--------they put you around in a circle

i want online question contact--------IT IS NOWHERE TO BE FOUND, EVIDENTLY THEY DONT WANT TO BE CONTACTED-------EVER


Posted on Sep 16, 2008


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  • Lexmark Master
  • 1,363 Answers

Nope, the chip on the ink is what tells it if it's a genuine HP, Lexmark etc... if it doesn't read it you basically have to change it. Try tricking it, take out the cartridge, turn it off then back on without the cartridge, it's going to ask for it put it it and close it. Also, try cleaning the contacts ( shiny copper on the toner.

Posted on Oct 04, 2007

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Related Questions:


Unsupported cartridge error

Most of the carridges have a sensor on them for the printer intended . iwould try another cartridge and if that one was just purchased return it its defective

I have a Lexmark Printer z2400. i have a lexmark ink Cartridge that was working. now i get the message "unsupported Cartridge'. I was able to print a test page twice then it went back to...

that can be happened with some problem of cartridge or cartridge holder.
if you can check the printer with your older empty cartridge, and you can see
the different error message with that , it says your printer is OK.
and have some problem with your cartridge.and need to replace it.

if you can see same message with your old and empty cartridge,
you can clean both of cartridge the connecting pads ( in printer cartridge holder and
back side of the cartridge ) using by IPA and check again.
if had corrosion or some ink swallowed problem , can be clean with that.

after that if you got same result, you need to check your cartridge with
another printer or your printer with another good cartridge.

I am using canon mx 328 printer. it shows error occured 5100

remove cartridges. clean the contact surface of the cartridge where the contact terminal inside the printer touches. You can use a cotton moistened with alcohol. After that return the cartridges and restart the printer.

If different errors appear, try to reset

1. Turn off your printer
2. Press and hold the STOP/RESET button
3. Press and hold Power ON button
4. While holding the Power ON button, release the STOP/RESET button
5. While holding still the Power ON button, press twice the STOP/RESET button
6. Release the Power ON button
7. Wait until it display an "idle" message. It will take about a minute.
8. When "idle" appear, open the top cover to expose the cartridges.
9. Lift up the cover for cartridge holder and take out both the black and color cartridges
10. Return the cover of cartridge holder and turn off the printer
11. Return the top cover and turn on the printer again
12. After the printer initialize, return the cartridges.

If another errors appear, try to press the STOP/RESET button for at least 5 seconds and wait until the printer self restart.

I hope that helps. Just post back when you still have questions.

Please rate this answer and leave some testimonial too.

Thank you for using Fixya.

Unsupported cartridge error

Sounds like a falty cartridge. Call Dell tech support. The cartridge should have a warranty even if the printer iself does not. They'll replace it.

Lexmark 2300 i keep getting unsupported cartridge message although using lexmark no 1 cart

99% of the time, the cartridge is defective. Try another cartridge, even if the one giving you the error is new. If the other cartridge works, then return the new one to the manufacturer as defective.

Troubleshooting Dell 924 all in one printer(Printer reads unsupported cartridge)

Try replacing the cartridge with a new Dell ink cartridge, the refill may have gone bad.

Unsupported cartridge error

Unload and reload the Lexmark software........AND clean the printer contacts,
not neccessarily the cartridge contacts.........
that outta do it.
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