I have an X5495 Lexmark and have recently been getting this **** "unsupported cartridge" rubbish. OS is XP SP2.
My history with this printer has been: -when new, the printer worked fine until I needed to replace the original ink tanks. I refilled them, but could not get the printer functional again....nil print at all. After much frustration, I was informed by a little birdie that the cartridges that originally come with the printer will not work if refilled. Great. They are one use only. -replaced with genuine high yield tanks. Then worked fine. Refilled once, possibly twice with suitable non genuine ink. Still working fine. -once black ink tank ran low this time, refilled it and symptoms of no print from Word docs, not all parts of a web page would print. Surprisingly, photos off hard disc print ok.(??????) -replaced black with genuine tank and colour with remanufactured tank. Error message of "unsupported tank". Now no print at all. -left new genuine black cartridge in and refitted genuine colour cartridge that I have previously refilled. -all print now ok.....finally.
Maybe they have a copy limit or the integrated print head in the black has crapped itself????????
During this process, I have uninstalled and reinstalled the driver several times. I have found that it has to be COMPLETELY uninstalled. Using the Lexmark uninstall function does not remove all parts of the software (Lexmark toolbar for one). If the software is not completely uninstalled, you will get a spurious unrelated and rubbish pop up that installation cannot continue because of "insufficient processor speed" with a spurious set of numbers after it. This message bears no relation to the solution.
I have found that you need to search and delete ALL Lexmark files that you can find after the uninstall. I have also deleted entries from registry.....1 entry only from memory (be CAREFUL with registry). Then reboot system.
The driver should then reinstall correctly and fully.
Why do they make it so damn hard? Don't think I'll buy a Lexmark next time.......
Try [email protected]
you are correct that they dont want to be bothered with you, i am not sure where i found a contact-------but it was not on the lexmark.com as helpful info-------------it says --contact us---and runs you in circles
i am getting thier support email now if they give a answer to repair i will post it
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Re: unsupported cartridge error
Nope, the chip on the ink is what tells it if it's a genuine HP, Lexmark etc... if it doesn't
read it you basically have to change it.
Try tricking it, take out the cartridge, turn it off then back on without the cartridge, it's going to ask for it put it it and close it.
Also, try cleaning the contacts ( shiny copper on the toner.
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that can be happened with some problem of cartridge or cartridge holder. if you can check the printer with your older empty cartridge, and you can see the different error message with that , it says your printer is OK. and have some problem with your cartridge.and need to replace it.
if you can see same message with your old and empty cartridge, you can clean both of cartridge the connecting pads ( in printer cartridge holder and back side of the cartridge ) using by IPA and check again. if had corrosion or some ink swallowed problem , can be clean with that.
after that if you got same result, you need to check your cartridge with another printer or your printer with another good cartridge.
Unsupported Cartridge; Error: "Unsupported cartridge"; Incompatible cartridge error; Incompatible cartridge in the printer; Cartridge not recognized
What you will see When a cartridge is inserted, an Unsupported Cartridge error message is displayed on the printer operator panel. Affected printers This issue affects printers sold exclusively in the Dixon Store Group (DSG) in Europe and in Circuit City in the U.S. NOTE: The cartridges for these printers are sold exclusively in these stores or on their websites. Explanation The printers listed in the table below are compatible with a #2 cartridge (in single cartridge printers) or a combination of #2 and #3 cartridges (in two-cartridge printers). They do not support the standard color 28A 35, and Mono 29A 34 ink cartridges. If the standard color 28A 35 or Mono 29A 34 ink cartridges are used in these printers, they will fail to print and the printer will post an Unsupported Cartridge error message. Solution Lexmark recommends using either a #2 cartridge for single-cartridge printers or a combination of #2 and #3 cartridges in two-cartridge printers.
Cartridge compatibility chart
NOTE: These printers are sold exclusively in the Dixon Store Group (DSG) in Europe and in Circuit City in the U.S. The cartridges for these printers are sold exclusively in these stores or on their websites.
ItemPrinter#2 Color Cartridge#3 Mono Cartridge#31 Photo Cartridge
remove cartridges. clean the contact surface of the cartridge where the contact terminal inside the printer touches. You can use a cotton moistened with alcohol. After that return the cartridges and restart the printer.
If different errors appear, try to reset
1. Turn off your printer 2. Press and hold the
STOP/RESET button 3. Press and hold Power ON button 4. While
holding the Power ON button, release the STOP/RESET button 5. While
holding still the Power ON button, press twice the STOP/RESET button 6.
Release the Power ON button 7. Wait until it display an "idle"
message. It will take about a minute. 8. When "idle" appear, open
the top cover to expose the cartridges. 9. Lift up the cover for
cartridge holder and take out both the black and color cartridges 10.
Return the cover of cartridge holder and turn off the printer 11.
Return the top cover and turn on the printer again 12. After the
printer initialize, return the cartridges.
If another errors appear, try to press the STOP/RESET button for at least 5 seconds and wait until the printer self restart.
I hope that helps. Just post back when you still have questions.
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