When inserting the replacement red toner cartridge, I removed the seal strip before putting the cartridge in place; now everything prints red. Is there a way to clean the inside of the printer? I have removed the drum and cleaned all the red toner off with a damp paper towel and dried with a tissue; I have also vacuumed out the port the red toner goes into. This helped temporarily, but now is back to printing everything with a red background.
We have over 50 of these printers and a few have had the magenta bleeding problem. On everyone of them the problem was corrected by going to the clean developer function under Maintenence from the Menu and choosing to clean the magenta color. Usually have to run it a couple times but it has always corrected the problem so far.
Actually, we have the 'red' problem occasionly, but so far it has always been related to some dork setting the paper selection to heavy stock, when we correct it to being set to 'paper' the red problem goes away immediately.
I PROMISE that this is the Magenta Toner Developer Assembly that has gone out. My company has a LOT of the 5100 and 5110s. We do a Dell Chat suport ticket about 2 times per week on this issue!!! If you call the tech out on it...they will admit to it being a "known issue"
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Once you have the correct Brother Toner for your printer model, power your printer OFF and open the cartridge box.
Next, you need to open the top cover of the printer. You should do this
carefully to prevent damage to the interior or exterior of the printer.
Once the printer top cover is removed, you want to extract the empty
Brother Toner cartridge from the printer by pulling upward and away
from the machine. You should be able to do this without a great amount
After you've taken the Brother Toner cartridge from the printer, you
want to prepare the new cartridge for insertion. To do this, you need
to remove it from the plastic bag it is contained in. Next, you need to
remove the rip strip from the cartridge. The rip strip is attached to a
plastic film strip. Removing the rip strip is important because if you
don't your printer will only produce blank sheets. Take care when
ripping the strip off, as you may get Brother Toner on your clothes
which can stain. If you end up spilling toner on yourself you can wash
it off with cold water.
Next, you want to place the new cartridge in the printer the same way
the old Brother Toner cartridge came out. There will most likely be
arrows on the package to guide you in the placement that will help you
make sure you're putting it in correctly. Much like removing the used
Brother Toner cartridge, it should slide in with minimal force. If it
doesn't slide in easily you should make sure that the Brother Toner
cartridge is the correct cartridge for your model printer and then make
sure that it is aligned correctly.
Once you have the cartridge in the printer properly, put the printer lid back on.
Now you are going to print a few test pages to make sure that
everything is working the way it should. If the printouts look good:
You are done. Package the old toner cartridge in the box the new toner
came in and recycle it. If the printouts look bad: Sometimes cartridges
can be defective. If there were problems with your test pages, you may
need to try the process again with another toner cartridge.
The drum is the part of the unit that actually does the transfer of the toner onto the paper. Each toner cartridge does about 2,000 pages and the drum needs to be replaced with the ~6th toner cartridge change (varies with use). Order part DR-250 from Brother or any office supply place that would carry the part.
To replace (wait until print quality decreases or it reads change drum now and stops working). Turn off the unit and let it cool. Close the document tray and the extension and open the top cover. Remove the drum carefully and place it where the toner will not spill. Remove the toner cartridge (if it is still good) and set it aside to put in the new drum. Wrap the old cartridge up and dispose of properly (not in the domestic trash). Keep the new drum out of the light (keep it sealed until needed) as much as possible. Insert the toner cartridge in the new drum. Then insert the unit into the Fax machine. (Hold by the handles) Close the top cover and the starter sheet should be ejected by the machine.
the print cartridge door, and remove the old print cartridge.
To prevent damage to the print
cartridge, minimize its exposure to direct light by covering it with a sheet
Figure 1: Removing the print cartridge
Remove the new print cartridge from
To prevent damage to the print cartridge, hold the print
cartridge at each end.
Pull the tab until all the tape is removed
from the cartridge. Put the tab in the print cartridge box to return for recycling.
Figure 2: Removing the sealing tape
Gently rock the toner cartridge from
front to back to distribute the toner evenly inside the cartridge.
Figure 3: Shaking the print cartridge
Insert the print cartridge in the device
and close the print cartridge door.
Figure 4: Inserting the print cartridge
If toner gets on your clothing, wipe it off with a dry cloth
and wash the clothing in cold water. Hot water sets
toner into the fabric.
toner is low, faded or light areas appear on the printed page. You might be
able to temporarily improve print quality by redistributing the toner. To
redistribute the toner, remove the cartridge from the device and gently rock
it from front to back.
One solution is to make sure you have removed the orange plastic strip from the toner. The cartridges are sealed with a plastic strip when shipped and it needs to be removed from the toner side before installing.
This is how to Install or replace the Toner Cartridge.
Install or replace the toner cartridge while the printer is on (if the power is not on, the cartridge carrier does not rotate).
1. After confirming the Insert Yellow Toner(Y) message, open the front door.
2. Hold the tape on the protective cover and pull it forward to remove the cover from each cartridge slot.
NOTE: You need to remove the protective cover only the first time that you install the toner. NOTE: Dispose of the protective cover after you remove it. NOTE: The protective cover is attached to each toner cartridge mount.
3. Make sure the color of the toner cartridge matches the slot on the toner cartridge carrier. The order is Y, M, C, K. Gently shake the cartridge to distribute the toner evenly.
4. Lift the tab up 90 degrees and pull the toner seal straight off, keeping it parallel with the toner cartridge.
5. To insert the toner cartridges, align the arrows on the cartridge with the corresponding arrows on the printer. Guide the cartridge in until it snaps into place and then push down the handhold to lock the cartridge in place.
6. Close the front door.
NOTE: Make sure the toner cartridge is installed correctly. Otherwise, the front door cannot close firmly.
7. The toner cartridge carrier rotates to the next empty slot. When the color of the newly inserted cartridge appears on the display, followed by the Insert message, insert the next toner cartridge.
8. Repeat steps 1 through 7 when inserting the remaining cartridges. Cheers!!
This may be a help. I had a similar problem with an ML-2850 which fresh out of the box refused to print, not even a test page, green light followed by red and the smart panel showed that the printer thought that there was no toner in it.
After struggling with it for an hour I hit upon the following.
Turn off the printer.
Take out the toner cartridge.
In the hole where the toner came from there's a gear on the left hand side which is sort of diagonal mesh to match the underside of the toner cartridge. Rock it back and forth a bit and then stick the cartridge back in.
My guess is, if you're unlucky when you install a new cartridge you could have a situation where the gear is in exactly the wrong position, tooth to tooth with the underside of the toner so this gear doesn't mesh properly, the cartridge doesn't seat properly, which then shows the printer as having no toner in it. Waggling the gear just changes the position slightly and then voila. A bit like rocking a car back and forth in gear to free a stuck starter motor.