Question about Dell 5100cn Laser Printer
When inserting the replacement red toner cartridge, I removed the seal strip before putting the cartridge in place; now everything prints red. Is there a way to clean the inside of the printer? I have removed the drum and cleaned all the red toner off with a damp paper towel and dried with a tissue; I have also vacuumed out the port the red toner goes into. This helped temporarily, but now is back to printing everything with a red background.
We have over 50 of these printers and a few have had the magenta bleeding problem. On everyone of them the problem was corrected by going to the clean developer function under Maintenence from the Menu and choosing to clean the magenta color. Usually have to run it a couple times but it has always corrected the problem so far.
Posted on Jun 11, 2008
Actually, we have the 'red' problem occasionly, but so far it has always been related to some dork setting the paper selection to heavy stock, when we correct it to being set to 'paper' the red problem goes away immediately.
Posted on Feb 07, 2008
I PROMISE that this is the Magenta Toner Developer Assembly that has gone out. My company has a LOT of the 5100 and 5110s. We do a Dell Chat suport ticket about 2 times per week on this issue!!! If you call the tech out on it...they will admit to it being a "known issue"
Posted on Oct 29, 2007
May be the red toner is leaked inside in the drum section you try with cleaning otherwise send it to sevice personnel for service of your printer. bye
Posted on Sep 22, 2007
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