Question about Arris SB5100 SURFboard DOCSIS 2.0 Cable Modem (50120900100)

2 Answers

Motorola 5120 Surfboard

I had to wipe my whole computer and re-install everything. My modem wont work. It says it cant find the motorola 5120. How can I make it work?

Posted by on

Ad

2 Answers

  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 2 Answers

Sounds like the driver was erased during the re-install.  Use another computer, go to 'motorola.com', then downloads, find your modem and download the driver.  I'd give the specific address but its not hard to find.

Posted on Mar 14, 2009

Ad

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Sergeant:

    An expert that has over 500 points.

  • Expert
  • 457 Answers

Yes it can happen after a reinstall.. You will need to go into the computer ie take the back off. Pull the modem out and put it back in in another slot exact to the one you pulled it out of. Try it again it will no doubt read this time.. It can only be done this way if you try to manually install a moderm it will load the standard one NOT your Modem. Goodluck!

Posted on Sep 09, 2007

Ad

1 Suggested Answer

Anonymous

SOURCE:

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

My computer does not recognize my modem so I can send a fax.


2 completely different technologies.
FAX uses phone line (analogue) and router is digital.
It's one or the other.
Plugging what is essentially a modem into another modem was never going to work.
Scan and email is much faster and easier.
Or FAX to FAX through phone line.

May 14, 2017 | Computers & Internet

1 Answer

How to remove battery from Motorola SB 5120 modem. I have cable with Charter - my modem and router are connected to my internet ready LG TV. I called Vizio (my router) to find out why I no longer have...


Did you do a reset of the Modem ? If not, look at the rear panel, there is a little button. Press it for a few seconds, you should notice the LEDS on the from panel switch off or flash. Release the Reset button and wait for the LEDS to light up normally again.

You may need to call vizio to reactivate the modem, but it should correct your WiFi problem.

Let me know if this helped.

May 05, 2011 | Arris SURFboard SB5120 Modem

1 Answer

I can't get ports open on my surfboard 5120 modem, the router is configured properly and it showed them open when I first set it up but they closed and now I can't get them to open again. Once after...


call 1-877-466-8646 this is motorola's tech support line. Thier agents are very very good and will either fix your issue or tell you exacxtly where to go to get it fixed. But if they need to walk you through the set up process t does cost 30 dollars, but they can tell you how to get the set up info for free if you dont wanna pay

Oct 09, 2010 | Arris SURFboard SB5120 Modem

1 Answer

Is the average life span of the motorola cabble modem 5120 7 years?


I just spoke to comcast and they suggested three years isn't unusual for this modem to start having issues.

Jun 17, 2010 | Arris SURFboard SB5120 Modem

1 Answer

Internet won't recognize our motorola surfboard 5120 USB cable modem


You need to register your modem with your cable provider. They will need the MAC address which is on the side or Bottom of the unit.

Jan 13, 2010 | Arris SURFboard SB5120 Modem

1 Answer

Motorola SB 5120. Can I connect the USB cable to


Certainly not. You just have to choose between the two.

Sep 01, 2009 | Arris SURFboard SB5120 Modem

1 Answer

Motorola SB 5120. Can you run the USB cable to a


Certainly you cannot. You just have to choose what connection to use. USB or Ethernet port.

Sep 01, 2009 | Arris SURFboard SB5120 Modem

1 Answer

Getting stuck on last step of software install motorola sb5120


i dont know. pls solve it yourself darling. Dont give it up...............

Jan 11, 2009 | Arris SURFboard SB5120 Modem

1 Answer

PC/ACTIVITY light along with the POWER light


I WANT SOFTWARE FOR MODEM MOTOROLA SUFBOARD 5120 MY MAIL IS [email protected]

Sep 05, 2008 | Arris SURFboard SB5120 Modem

Not finding what you are looking for?
Arris SB5100 SURFboard DOCSIS 2.0 Cable Modem (50120900100) Logo

Related Topics:

368 people viewed this question

Ask a Question

Usually answered in minutes!

Top Arris Computers & Internet Experts

Ekse

Level 3 Expert

13434 Answers

Cindy Wells

Level 3 Expert

6073 Answers

Pieter Vleeshouwers
Pieter Vleeshouwers

Level 3 Expert

2015 Answers

Are you an Arris Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...