Go to Samsung website, click on 'support' then 'downloads'. Follow the instructions to tell them what mp3 player you have and it will take you to a page where you can download all the software you need.
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Move all the files to the windows media player. So the songs are listed in the media player. Then connect the device and use the sync option in the media player. There may also be a sync option in napster but I think the windows media player would work better.
I went back to my Napster account and downloaded the music to a cd. I then downloaded the cd to my Samsung Media player and deleted the locked music. Now everything plays. I also discovered that some of my own CDs had locked when I transferred the music to my new computer so I just reloaded them on my computer and deleted the locked cds.
I dont't knw napper, but widows media player is not compatible with samsung gadgets, so when you transfer files you only can carrying it on. try transfere files via SAMSUNG MEDIA STUDIO 5 (software include with the device) that automatically recognize the gadget firmware and convert files when transfere.
I treat my Sansa like a disk drive and simply transfer the files from my hard drive to the Sansa via Explorer. The tracks purchased from Napster can be downloaded to your hard drive. Then I exit Napster and use Windows Explorer to simply transfer the data. Works great for me for the past month!