I just purchased a Sumishi digital MP4 player and am unable to get it to turn on. When I first charged it the screen turned on and said to plug in usb cable to computer. I pushed the menu and esc buttons to try for further instructions and the screen went black.I must of locked it or put it in a hold state. Now I can not make it turn back on and there is no reset button. Can you please help if you can on how to turn this back on.
Aom reasons why Mp3 locks
1.Ilegal music is put on the MP3
2. you took the Usb when it was in the middle of a load
what i did was erase the last song i put on there it still showed as a locked MP3 for a little while after i erased it
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i think in 3 possible solutions:
1- try to charge it with another charger
2- connect your mp4 to a computer and run a virus scan, after this try it. if don't, format your mp4 and try to charge it again.
3- the charge system of your mp4 is damaged, so take it to the technical support for to repair it.
try reflashing the firmware for your device you can find the latest firmware and flashing utilitys from the manufacturers website then just follow the instructions for flashing the device most importantly don't remove the device durring the proccess
I work for Coby technical support. Our customer service phone number is 1-800-727-3592.
If you've charged the player and it will not power on, then it is defective. Unfortunately, there is nothing you can do to fix the problem. The warranty is 90 days from the date of purchase. You would have to have the receipt to receive a warranty replacement. If you received the unit as a Xmas present, or you purchased it in the last 90 days, please call our tech support line above.
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