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Technical help needed please

I just purchased a Sumishi digital MP4 player and am unable to get it to turn on. When I first charged it the screen turned on and said to plug in usb cable to computer. I pushed the menu and esc buttons to try for further instructions and the screen went black.I must of locked it or put it in a hold state. Now I can not make it turn back on and there is no reset button. Can you please help if you can on how to turn this back on.

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  • djhecker15 Dec 26, 2008

    i have a sumishi mp4 digital player and it will not turn on the light is green and when i plug in the usb it goes green and red

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2 Answers

Anonymous

Thank you for your input. But nothing was downloaded on the MP3. Brand new out of the box, never been used. Nothing downloads from the Usb, stays the same blue screen.

Posted on Oct 02, 2007

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Anonymous

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Aom reasons why Mp3 locks 1.Ilegal music is put on the MP3 2. you took the Usb when it was in the middle of a load what i did was erase the last song i put on there it still showed as a locked MP3 for a little while after i erased it

Posted on Oct 01, 2007

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I work for Coby technical support. Our customer service phone number is 1-800-727-3592.

If you've charged the player and it will not power on, then it is defective. Unfortunately, there is nothing you can do to fix the problem. The warranty is 90 days from the date of purchase. You would have to have the receipt to receive a warranty replacement. If you received the unit as a Xmas present, or you purchased it in the last 90 days, please call our tech support line above.


If you feel this solution doesn't deserve a good rating, please let me know why so that I may better assist you. If there is anything more I can do to help, I will!
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