A few questions...
What components are involved?
How are they connected?
Can you hear sound from the speakers for any other input device i.e. radio, cd, vhs, etc.?
I suspect that there is an issue with the way the system is connected.
I have the Surround sound output from my DVD player connected to the digital surround sound input on my reciever.
I'm using digital coax cable (looks like a "normal" RCA cable), not the optical fiber connection. I had to buy a special cable for the digital surround sound. A normal RCA cable would not work. I don't know why. If you're using a similar connection, that could be your issue.
make sure that the output and inputs you're using are compatible. A digital surround sound connection (in or out) can't be connected to an analog connector (in or out). Remember, Digital to Digital with a Digital capable cable; Analog to Analog with an Analog capable cable.
If this is not your issue, post back here with more info and we'll see what we can figure out.
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If they are the rear surround speakers, they will not produce sound at all times, check this with a surround sound movie that will engage the speakers. Check the settings on the reciever to be sure you are in the correct surround sound mode, and check the movie menu to be sure you are playing in correct format. Also check that wires are correctly installed, observing polarity, under terminals at both the speakers and at the reciever. I hope this is useful, but not being onsite these are just a few troubleshooting tips to narrow the problem.
is the center speaker turned up in the reciever speaker settings? each speaker can be adjusted to a level that is higher or lower or all the same as the rest. also is the dolby digital turned on in the reciever settings? and changing the surround sound pre set sounds can also improve the type of audio you are listening to in 6.1 surround sound
On the back panel of your tv you will see two audio inputs labeled AUDIO TO HI-FI. Plug your surround sound audio jacks, ( red and white ) into that. Plug your video jack ( yellow ) into what ever number input you are going to use for dvd, if needed. This will allow you to watch tv and hear it in your surround sound. You should also go to menu- then- audio option and turn off your tv internal speakers, this will allow your tv remote to control your volume of surround sound. Hope this helped.
The optical connection on the TV is most likely an input, not an output. You need to connect the Xbox to the receiver, then the TV. If the receiver does not have a HDMI input, use another audio or digital out from the Xbox to the receiver.