Question about Whirlpool ED2FHEXN Side by Side Refrigerator

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Whirlpool icemaker not giving cubes, only crushed ice

Help, please! Our icemaker is on the CUBE setting, but is only making crushed ice when we press the chute for ice. The ice hopper is about half way full, and it has been working fine until today. Unit is less than a year old. Water dispenser is working well. TIA, MissInformation

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  • Anonymous Dec 20, 2007

    Ice maker will not dispense crushed or cubed ice but is making ice in hopper. I cleaned away frozen ice underneath hopper, motor runs but not ice.

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If less than a year old should still be under warranty

Posted on Sep 17, 2007

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We had this problem and have visited several friends houses in our neighborhood who all have appliances of approximately the same age, 6 to 7 years old and found this to be quite common.

The solution to this specific problem was rather simple, and has proven effective on several different brands, to the relief of many befuddled husbands and frustrated wives and now happier children.

Though the mechanism is in a slightly different location on some models.


I removed the ice hopper and looked in the back of the freezer and found the steel drive prongs that power the feed screw inside the ice hopper.

An inch down and a few inches to the right of it I found the mechanism that actuated the arm to open the chute for cubes or keep it closed for crushed ice. (on the Frigidaire Gallery Series)

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Stuck my finger in there and pushed it upwards manually and after a brief moment of resistance it moved freely.

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Remove the dispenser cover by gently prying starting at the bottom going round and round a little at a time to prevent from breaking it. When it's off the screws will be exposed to access the other components

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