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In order for the usb ports to work you must have 1 usb from the computer connected to the monitor. The monitor may have a specific input port from the pc in order to activate the other ports on the monitor
I have a 24" Dell monitor with built-in USB and SD sockets. Sometimes I have had problems with these not being responsive. This usually comes down to electrical connection.
You should do these in order, also testing for USB port availability at each step . #1 is the monitor powered up? (USB is active only when monitor is switched on with power button on front of bezel) #2 check that the USB cable at both ends is plugged in! (you need electrical connectivity) #3 check that the USB port on the PC can see another device like a memory stick
#4 check your PC's software (drivers must be loaded and the USB port recognized)
Make sure it's plugged in to a USB port on the motherboard and check device manager to make sure the device is detected. Also might need drivers. If any disc came with your monitor you may wanna run that.
I've had this problem. First -- and this sounds weird -- use a USB port on the back of your computer. Do NOT use a "secondary" type of USB port, such as an add-on hub, the ports on the front of a desktop machine, ports built into peripherals like a monitor, etc. Apparently, all USB ports are not created equal. Second, make sure you've the freshest Garmin Communicator plugin (which may entail a fresh download/install).
I'm assuming you are speaking of the USB ports on the Monitor?
Do you have the USB cable running from the back of your computer to the back of your monitor? For those ports to work, you need a USB cable that runs from the computer to your monitor. This is a cable in addition to the power cable and the video cable. Verify you have three cables connected.
If you are not speaking about the USB ports on the monitor, please advise...
There should be a USB cable from one of the usb ports on your computer to a small square (upstream) USB port on the back of your monitor. This will activate the four (downstream) usb ports on your monitor. Good luck...and I hope this is helpful!!