Question about Brother DCP 115C All-In-One InkJet Printer

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Error message on LCD

Message says Unable to clean - see troubleshooting and maintenance guide etc, which tells you nothing at all about how to get rid of this message or how to fix the problem if something else needs fixing, or what has caused this...there must be a way to overcome this...grrrr

Posted by casey4u on

  • casey4u Sep 05, 2007

    Thanks for that, yea we did find that in the book but was not much help. There does not appear to be anything stuck anywhere that we can see. Damn thing is only 18mths old and now cannot be used to do anything, wont copy wont scan...useless now! and we just put new ink cartridges in too! and that caused a prob cos it kept saying they were not full...grrr again. We did find out how to overcome that by taking out the cartrgs, turning the printer off entirely(plug out of wall) then replacing the cartrgs, closing cover and following the instructions when it asks if the cartgs has changed....phew what rigmoral..pfffft!!!
    Thanks anyway...might throw it off my deck!!

  • Anonymous Jan 08, 2008

    Unable to clean - see troubleshooting and maintenance guide etc



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I have the same printer, and same problem, i think it has something to do with auto cleaning the print nozzles, because i removed the majenta print cartridge, and it didnt give me the message again, although it is a very generalised message, could mean many things, hope it helps

Posted on Oct 03, 2007



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Hey, about the only thing that I could find on the error was in the manual which said that you either have something jammed in the paper path such as a ripped piece of paper, or a clip or staple, or there is a mechanical problem, it didnt elaborate much further on the mechanical problem part. So I would recommend making sure that the paper path is clear, and if that is not the case then you will most likely be looking at a problem that runs deeper than the average user will want to try to fix. Hope that helps. Good luck.

Posted on Sep 04, 2007


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