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I would recommend taking the deadbolt back to wherever you purchased it from and exchanging it for a new one. It sounds like you got a defective unit.
Just so there’s no confusion, this website is a general question-and-answer site for anyone who needs help fixing something. It’s not the customer service website for the manufacturer or retailer you got your deadbolt from. I do not represent the manufacturer or the retailer. I’m just a random guy on the internet trying to help out. :)
My lock did not have jumpers, but adjusts itself automatically... You have to hold the lock button in (on the exterior side) while you insert the battery pack - the deadbolt will cycle in and out, then beep a couple times. You'll be holding button for maybe 10 seconds. I have to say while this step is included in the instructions in a big red box, it says nothing about why or what its doing, so I imagine many people miss this...
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