I was trying to change the ink cartridge and the blue fastener broke. I used an elastic band to to fasten the cartridge an it moves okay, but every time I close it, the light keeps flashing and saying its still open.
I called Tech Support at 1-866-922-5058.They said they are software support only and could not help and did not know were to go for help.
Posted on Mar 18, 2008
You'll need to replace the blue fastener. Try calling Lexmark tech support...
Posted on Sep 17, 2007
Sometimes
the ink cartridge carrier won't automatically move to its loading position even
when the printer is on and the cover is open. Follow the steps below:
1.
Unplug the printer from the power source.
2.
With the cover open, hold the solid white strip that connects from the carrier
assembly to the ink cartridge carrier and gently slide the cartridge carrier to
the center of the printer.
3.
Remove the used cartridges.
4.
Load the new cartridges. Close the cover.
5. Plug the printer back to the power source.
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i was taking out my old cartridge and the blue fastener broke off, the plastic feels very flimsy.
My blue tab broke as I was trying to change the ink cartage. I will try contacting Lexmark teck support and let you know how I do.
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