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Question about Motorola Mobility V710

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Bought the phone just over a year ago, with three year contract and one year warranty. At first when the phone wouldn't charge or wouldn't take a charge, we could still plug in and hold the charge connection in place with duct tape. Lasted for about an extra week. I believe that the piece inside is loose or has moved out of place. I bought the tools to open the phone. Wonderful, no instructions. I contacted Motorola and Telus, with absolutely no help at all. 'Our purpose is to sell you a phone, not help you to fix one.' Tnahx I love you too. No warranty, no service, 16 months left on contract. Go figure. I am trying now to find a repair manual or instructions as to get the thing apart. As I explained to Telus and Motorola, that since there is no warranty left to void, and the phone is dead, wouldn't make too much difference if I shot it again. Didn't help. One more big problem. Northern British Columbia has a long history with Northwestel as only service provider of anything. Then came Telus and Bell. Apparently phones that use SIM cards will not work here. Telus has already explained to me that an unlocked phone is one that someone has opened and made alterations to the phone--they will not allow such a thing to be used up here! Offered to sell me a refurbished phone for only $100 and a three month warranty; and even better yet, they could sell me a used phone for only $50 with no warranty. I'll toss the phone before I pay them another cent. Please, how do I get the thing apart (without tossing it)? Thank You Diane

Posted by roadwarrior on

  • roadwarrior Sep 10, 2007

    Try anything once. Living in the Northern wilds of BC can have its drawbacks--pretty hard to get tech support anywhere up here. The/any instructions or tips would be a blessing.
    Thank you
    Road Warrior

  • roadwarrior Sep 10, 2007

    Forgot to mention, that I did buy another that works just fine on E-Bay. Not much difference in price from Motorola or Telus, but didn't want to be giving them any more coin than I already have.
    This has now become, not a problem, but more of a learning experience. If it doesn't work, I won't be disappointed.
    Thank You



3 Answers


You can buy a battery charging cradle for it.  I bought a motorola cradle from ebay for about $30.

Posted on Oct 13, 2007



It may be the battery charger. i had this problem many times with this phone. i had to play around with the jack thinking it was the part inside the phone that was loose. I went through 5 motorola chargers before my phone finally broke and could no longer be charged. My advice to you is that you try another charger before you decide to open your phone.

Posted on Sep 27, 2007


Nicholas Burress

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It is a fairly hard phone to take apart and once apart you will have to do some soldering to reconnect the pin to the PCB. If you're not comfortable doing that you may want to search out a repair place that fixes out of warranty phones. The company I work repairs a lot of them, so I am sure there are plenty of places that do. If you do want to give it a whirl i can probably send you some instructions. Let me know. Good luck.

Posted on Sep 10, 2007

  • Nicholas Burress
    Nicholas Burress Sep 10, 2007

    Alright to get started youre gonna need a Torx 6 driver, a small flathead screwdriver, a soldering iron and a small amount of solder(smaller strand works better).

    1) Remove battery cover and battery.
    2) With flip OPEN use the flathead to gently release the clips just below the side keys.
    3) Continue towards the bottom of the phone releasing clips w/ the flathead until the plastic cover around the keys is loose. Remove cover
    4) Using the T6 remove the four screws in the back of the phone.
    5) Remove back cover.
    6) Gently release connector that holds upper aseembly to the circuit board.
    7) Gently release connector that holds keypad/sidekeys to circuit board.
    8) Now the Ciruit board should be loose by itself.
    9) At the bottom of the board you will see that the connector is held on by some small pins. The three on the left are the charging pins. Using your flathead or a dental pick check to see if one of the pins is loose from the board.
    10) After finding which pin is loose you will need to heat it with the soldering iron and add a very small amount of solder.
    11) Allow it to cool and check to see if it is still loose.
    12) If not clean connector w/ 99.5% alcohol and a soft bristled brush.
    13) Reassemble phone(Little tricky to get the small plastic cover from the bottom rear of the phone back in place.
    That should help, please let me know if you run into snags or have any questions.
    Good luck!


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Your phone should be under warranty so check your paperwork. If the manufacturer doesn't accept responsibility for a free of charge repair or replacement then you should return it to the place you bought it from with whom you have a contract to be supplied with a phone of merchantable quality. A premium quality phone that stops working after such a short time is obviously not of merchantable quality.

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