Zen touch After freezing up, I followed the recovery instructions feo my Zen Touch. It plays now, but my computer does not recognize it when it is plugged in by USB 2. I go to "My Computer" and the Icon is showing, but instead of saying (F) drive, or (G) drive, it has symbols where the drive letter should be (Gibberish). I want to figure out how to make my computer recognize my Zen Touch.
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
If you need to install the drivers for your Zen MP3 player you can go to http://support.creative.com/downloads/?h=7 and download what you need. The very first driver listed includes support for the Zen Touch, so all you need to do is download that driver, open it, and follow the install instructions.
I would run the recovery console from the player itself. Make sure the Touch's power supply is plugged in (and unplugged from a PC) then to access the recovery mode of the Touch, hold down the Play/Pause button while inserting a straightened paper clip into the reset hole on your player, give it about five seconds then remove the paper clip. Next, keep on holding the Play/Pause button until the Rescue Mode screen appears. After you see the rescue mode menu, you can release the play/pause button. I would try a "clean up" first, as this is less intrusive and will not erase data.
Hi! I think you should try this (i've already tried it and it works):
1- Unplug your Zen from your Computer.
2-Turn off your Zen (if you can't do it, press the "Reset" button)
3- BEFORE turning on your Zen, press your "Play" button and hold it while you turn on.
4-When a format menu appears, select the "Format All" option (you'll loose all your Zen data).
5-When the format menu reapears, select the "Reboot" option and listo!
You have your Zen as new and should not have problem. Good luck!
Have you tried to load the firmware? First you'll need to download the firmware to your PC from Creative's website: Click here. After you've downloaded it, connect your Zen via USB to your PC and open the firmware icon, then click "Upgrade."
For more detailed instructions on how to troubleshoot your Zen, click here
You will need to put the Zen into recovery mode and erase the firmware, then reload the firmware. Follow these steps:
To Erase the Firmware:
1. Get a paperclip and straighten it out.
2. Hold down the Play/Pause button, and put the paperclip through the reset hole. Release the paperclip while continuing to press the Play/Pause button until you see the screen change.
3. Select "Reload Firmware."
To Load the new Firmware:
Go to www.Creative.com/support --> downloads. Click through the navigation and download the latest Zen Touch firmware. Reboot your computer, then plug in your Zen via USB cable. Double-click the firmware icon and then click upgrade.
there might still be hope. If you downloaded firmware version 2.11.01 it will not be recognized by creative organizer; you will need to install plugins to make creative organizer recognize it again. Go to www.creative.com/support --> downloads and follow the links to download the plugins. There are 1 or 2 to download.
Do you have windows media player 10? If so then the zen should be recognized in wmp 10 and you can download songs that way.
If you have windows media player 11, you will need to roll back to windows media player 10 for it to be recognized.
NOTE: if you don't use windows media player to sync songs, then just ignore everything I said about it.
Sounds like a bad motherboard to me. However, it may just need a firmware update. Have you tried to update the firmware yet?
If not, go to www.Creative.com
-->Follow the correct language and country links
-->Select the correct options for Zen Touch
Download the firmware and try to upload it to your Zen Touch.
If your Zen Touch is not recognized by the computer, its best to buy another MP3 player, as your motherboard is bad.