PC does not recognise TomTom

When I first connected via USB, I managed to download saftey cameras and all was working ok, now the pc will not recognise the Tomtom and keeps coming up with 'there is no compatible device connected to the computer'and keeps trying to install new hardware with no joy, this is also happening to my partners Tomtom, we both have different accounts, I have tested the USB hubs and they are all working.

2 more comments
Anonymous Dec 15, 2007

PC does not recognise TomTom when pluged in via usb but power light comes on
Anonymous Apr 09, 2009

computer does not recognize TomTom computer does not recognize TomTom
Anonymous Mar 20, 2014

it switches off and on every couple of minutes.
TomTom cant help and they want 105 euros to fix it.
It isn't worth that amount.
Anonymous Mar 22, 2014

the tomtom device shoes a network cable and a laptop on the screen device but when I connect the device to my pc nothing happen

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143 Answers

Dont use a HUB, connect it directly to the PC.

Reset the unit by pushing a bent paperclip or pin into the hole on the bottom marked 'reset' turn it back on, plug it in & charge it via USB overnight or as long as you can in the car, make sure the led on the top is green, tap the bottom right of the screen & check the battery symbol on the unit says charging underneath.

If this doesn't help.
contact them about the problem...

http://www.tomtom.com/support/support.php?ID=2

Posted on Dec 16, 2007

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1 Answer

Same thing happen to me. what i did is turn the TomTom on, went outside, waited to sync up to the sat. (it took a few minutes) ,then connected up to my pc. then my pc recognized it .hope this works for you

Posted on May 08, 2010

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There is some problem in new TomTom home connecting to older device. Try to install the older version of Tom Tom Home.

http://www.oldboy.me.uk/TomTomUpdates/index.html

Posted on Nov 07, 2008

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