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have a technician check it out as it may be a board problem
normally the fill level switch ,when the set water level is reached activates 2 things
it stops the water in and at the same time moves the program on to start the wash cycle
so it is either that switch or the program board
I suspect the solenoid on the water input connection has failed, this is the unit that allows water into the machine , if you know a bit open the lid and you should see this just inside behind the cold water connection.
I have the Bosch Vision 500 Series with the E:12 error. My issue was the water inlet valve. When the washer was filling up very little water could be seen coming into the washer and if you just hit the button eventual you would get enough water usually three times during entire wash cycle. Replaced the water inlet valve myself in about 5 minutes very easy. YouTube videos show exactly how to do it. Now the water comes in almost covering half of the front window. Just finished first wash without and problems.
You need to replace the cold water inlet valve. If the machine is older than one year it may be clogged on the side that moderates the cold water to the bleach and softener compartment. Replacing the valve fixed the problem. During the cycle when the softener dispenser fills it should fill quickly and no or little water should be seen in the soap dispenser area. If a lot of water goes into the soap dispense and little into the softener area the valve is clogged.