Question about Kenmore 73502 / 73504 / 73509 Bottom Freezer Refrigerator

2 Answers

Kenmore Elite Trio 795.7756 /7757 problem

I purchased the Kemore Elite Trio and it was delivered on Friday. Two days later (Sunday) I purchased food and ice cream and loaded my items into my new refrig. That was at 1pm. At 9pm the ice cream was soft as if I had left on the counter to defrost enough to serve. I put a thermometer in the freezer and it registerd at 19 degrees, the frig section is reading 50 degrees. On the control panel, the freezer is set for -2 degrees and the frig for 37 degrees. Please help. I have looked thru my owners manual, and it doesn't seem to solve my problem. It also talks about air ducts but gives no indication where these ducts are located. Thanks.

Posted by on

  • 7 more comments 
  • ulrica123 Sep 05, 2007

    Not sure what the guest was trying to say when he/she stated "ice maker does not produce ice". I have to assume they are having problems with their new frig as well.

    On a side note to their possible problem. I determined that the ice holder was not seated correctly and the door to the ice maker wasn't closed properly. I was able to fix that problem.

  • ekburke Dec 21, 2007

    my kenmore trio that I purchased 4 months ago will not make ice. The tray does not fill with water although you can get water from the water dispenser. Im lost as what to try before calling for help. Thanks for your time. Liz In Minnesota

  • ulrica123 Jan 08, 2008

    I found that I had not closed my door to the icemaker all the way. Once I did that, my icemaker started making ice etc. Try opening and then closing it a little roughly so that it snaps closed and see if that helps. Good luck.

  • swh53 Feb 22, 2008

    I have the same problem. The ice maker in my Kenmore Elite Trio also stopped making ice. I noticed that the ice level sensing arm won't move up or down. Does this have any revelance to the problem? If so, is there a way to disassemble the unit to free up the mechanism in hopes of correcting the problem. It appears that the mechanism is jammed. Should I be able to move the sensing arm up or down? I recall that prior to the ice maker failure the ice would not dispense from the ice bin because the cubs were stuck together. I think my son may have removed the bin for ice and failed to completely close the access door allowing the temperature to rise and the ice cubes to melt and stick together. Is it possible that the door not being closed completely caused the problem? So far I haven't done anything other than to seek out information and a copy of the service manual. ANY SUGGESTIONS?

  • JustPeachie May 13, 2008

    Kenmore Elite Trio French Doors model 795.7757....front panel lights and choices, e.g. frig on front is "Er IF" maker not making ice......noticed day before this happened....had overabundance of ice......removed no lights on front panel....still able to get water....that's all. Water is cold...frig still working....freezer still cold. Called 1-800 4MY HOME as suggested on inside sticker.....was told they never heard of this problem....need repair person. Tried replacing water filter. Turned ice maker on and off to restart. Took ice bin out, removed any ice stuck together, replaced, turned on then off again....still not working. "Er IF" message still on front panel. Really don't want to unplug frig for day or two....any easier suggestions? Thanks.

  • Lemon001 May 22, 2008

    My kemore elite trio 795.7757 has the similar problems as icecream softened in the freezer and vegetables frozen in the crisper compartment in the beginning of the use. The repairmans did some work and changed some parts; however, it never solves the problems. We were suggested to purchase Sears' Master Prtection Plan by the relatioship service representative. After ten calls for service, the technical manager rejected the claim from the relationship service center to swatch a new one. The service center claimed 3 times again to demand a response. Each time, we have to waite 48 hours -that means working hours -- 6 days! but, no response from the technic manager. Neither the reprsentative nor I can reach the technical manager by the phone - the receiver refused to tranfer to the unit#8214. It is a hassel! I don't expect a swatch. I don't trust Kemore or Sears' warranty any more.

  • Anonymous Aug 13, 2008

    THANK YOU! Because of what I you said, I was able to fix the identical
    problem in my refrigerator! Yipee! I've been listening to a rattle for
    about a week! Then the ice stopped. I reseated the bin, and pulled some
    stuck ice cubes out of the maker. The noise is finally gone after a
    week and now I notice how quiet it is. Oh, the stress of that noise was
    driving me insane!

  • mahogoff82 Oct 11, 2008

    I've had my elite for a week. Twice now I've had the unit go warm, melting and thawing everything. Same in the fridge. All tech service wants to talk about is the extended warranty. All lights etc work fine. Water dispenser - fine. Just goes warm for about 24 hours, then seems to kick back in. Help with any suggestions -

  • Anonymous Jan 13, 2009

    my kenmore trio will not produce ice



2 Answers

  • Level 1:

    An expert who has achieved level 1.


    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

I had the same problem, freezer full of groceries defrosting or crisper drawer freezing produce. Sears Appliance Repair sent servicemen out twice and both times I was assured the problem was fixed. After freezing produce the third time I insisted they come and get the faulty appliance. The replacement has worked perfectly since day 1. INSIST ON A REPLACEMENT

Posted on Oct 20, 2008


If you are getting water from water dispenser on door, but no water into the freezer icemaker... here is what worked for me (simplified, for i took extra-work steps that were not necessary).
pull your kenmore trio (ours is 25cu ft, french-door with bottom freezer, purchased dec 2006) out so you have access to the back. Turn off water supply. Take out two screws that hold water supply to icemaker injector tube on the back of the frige; this is about 2ft above floor, and a straight-shot from back into the icemaker. With screws out, you can take off the rubber boot from the tube, then pull the tube straight out the back. The tube is probably plugged with ice. Turn-off the icemaker (inside the freezer section). Re-insert the tube... give a few hours for temps to stabilize. Then turn on the icemaker, and turn on water supply.

Probably a simpler solution would be... remove everything from frige and freezer. Turn off Kenmore Trio for a day or so (remove power, open doors). Turn back on, and let stabilize for hours, then restock the machine.

Posted on Feb 09, 2008


1 Suggested Answer



Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

We have a 7 year old Kenmore Elite trio. The ice maker continues to make ice, but won't dispense it. It appears that the plastic ice shut off arm is stuck in the up position. How can I get it unstuck

Most arms on ice makers are metal.
You might have to take the food out of the freezer temporarily and put the food in an ice chest and disconnect the refrigerator and let it unfreeze the plastic arm.

Jun 14, 2017 | Kenmore Refrigerators

1 Answer

How do I down load music from my trio to my pc

Through the microchip.
Download to the chip.
Put the chip in an adapter and copy to the pc .

Mar 08, 2015 | Mach Speed Trio Stealth G2 Tablet -...

1 Answer

Our Taylor soft serve ice cream machine model 142-12 is making a loud banging noise when turned on. Almost sounds like an uneven washing machine. Please help!!!

Phone: 416-266-2791 or 1-800-335-5018
Fax: 416-751-5691

Hours of Operation:
Mon - Fri 8am - 6pm
Saturday 9am - Noon
Sunday Closed
Equipment & Smallwares Sales: [email protected]
General Inquires: [email protected]
Parts: [email protected]
Accurate Repairs / Food Trade Service
763 Warden Ave. Unit 1
Toronto, ON
M1L 4B7

Jun 10, 2014 | Ice Cream Makers

1 Answer

Why my trio stealth g2 wont turn on

If it isn't charged it will not turn on.
Make sure the charger is working. Use an AC/USB charger.
Other than that it's broken.
Use the extended warranty you purchased when you bought the tablet.

May 03, 2014 | Mach Speed Trio Stealth G2 Tablet -...

1 Answer

Our Kenmore Elite french door bottom freezer, automatic icemaker, no water/ice dispenser on the door - is leaking quite a bit - had to mop up the floor three times today. first time it's happened since...

Check for cracks in the water supply tube from the house plumbing valve to the ice maker. Could also be the valve itself.

Turn off valve for a day to diagnose which.

Oct 21, 2017 | Kenmore Elite TRIO® 7854 (25 cu ft) Bottom...

1 Answer

Kenmore Elite Trio Fridge Not Cooling

check the over-load/contactor on the side of the compressor,remove it and shake it if it rattles,replace it

Nov 01, 2009 | Kenmore Elite 22.4 cu. ft. Bottom Freezer...

1 Answer

Ice Cream In Freezer Is Soft

DON'T BY ICE CREAM! LOL Try putting ur ice cream somewere else

Oct 26, 2009 | Kenmore Elite 22.4 cu. ft. Bottom Freezer...

1 Answer

Freezer not freezing food even at highest setting

If the unit is running continuously and not maintaining the temperature cold enough the system may have a leak. If it is NOT running continuously the problem could be in the temperature control.

May 12, 2008 | Haier 5 cu. ft. / 142 liter Chest Freezer...

Not finding what you are looking for?
Kenmore 73502 / 73504 / 73509 Bottom Freezer Refrigerator Logo

5,024 people viewed this question

Ask a Question

Usually answered in minutes!

Top Kenmore Refrigerators Experts


Level 2 Expert

61 Answers


Level 2 Expert

128 Answers

John Tripp
John Tripp

Level 3 Expert

4656 Answers

Are you a Kenmore Refrigerator Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides