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I can think of two possible problems. The ice has frozen together and will not allow the ice screw to push the ice out the dispenser. Or the motor for the ice screw is broken.
1. Shut off icemaker with lever at icemaker
2. Remove ice container (either throw away ice or save in another container).
3. Put back empty ice container.
4. Leave ice maker off for about an hour.
5. After an hour , check if motor is working by trying to dispense ice. You should not expect any ice but you should hear the motor /auger moving.
A) If you do not hear any thing , you need to get your motor replaced.
B) If you hear the motor , mostlikely you had an ice dam which prevented the ice dispense from working..You can turn you icemaker on.
Open the door and hold the door switch down and try the ice dispenser. Do you hear any thing.You should hear the ice door open and the augur motor turning to turn the augur which pushes the ice out the door. If the augur doesn't turn Take all the ice out of the bin and try. perhaps the motor is too weak or the augur is locked up. Take the bin out and try to see if the motor will turn with no load. The motor is behind the back cover where the bin sits. See if you get power to it using a voltmeter when you try the dispenser. If you are, probably bad motor. If not ,dispenser switch or solenoid is not working.
There is a solenoid that operates the door that could have stopped working. Can you hear it? The hinge on the door could be broken or the bracket it goes in could be broken. You'll have to look to see what's wrong.
Remove the dispenser cover by gently prying starting at the bottom going round and round a little at a time to prevent from breaking it. When it's off the screws will be exposed to access the other components.
Remove the ice bucket/container from inside the freezer compartment. Examine underneath at the front of the container to see if ice cubes are lodged between the metal blades. If cubes are caught in this area, they will prevent ice from dropping into the glass/cup.
this maybe a problem with you auger motor may be stripped.open the door remove the ice bin.then hold the metal u shape auger arm and try to turn it by hand or have some one try to dispence ice if the u shape braket turn easy ny hand or if it stops turning when being held replace the auger motor.i hope this is some help,good luck you may also have to replaced the ice bin.
So, with the ice bin removed and the door switch depressed does the motor on the back wall turn or is there any other noise when you try the ice dispenser switch. You can check for voltage at the motor. If you get voltage when you try the ice dispenser switch then the motor is bad. If no voltage then the dispenser switch is not making th conntection.
The motor is behind the ice bin. Remove the ice bin and see if the motor will turn with out the load of the bin. If it will see if you can turn the augur in the bin by hand. It could be locked up by ice in the crusher or tunnel.
If the motor doesn't turn, test it to see if it gets voltage when you depress the switch. If it gets voltage and doesn't turn it's bad. It could also be two weak to turn a load.
If the auger will move freely with ice out of the pan then the auger motor may be defective. Sometimes the connection in the door switch is defective. When the door is closed the switch turns the circuit on to the auger and control panel. Because the auger uses more amps that the water dispenser the door switch may be the problem or auger motor is just worn out.
Remove the ice container and try the dispenser to listen for the motor. If you hear it turning, empty the ice container and try turning it by hand.
If the motor still doesn't run try turning the motor shaft. You may have to use some pliers to turn it if is frozen. Once you are able to turn it by hand, try the dispenser again.
Please reply to let me know what you find out.
its not easy to test,
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