We recently replaced the ink cartridges, and the printer head doesn't seem to move horizontally any more and so we cannot print. The "brown belt" that looks like it should be moving the printer head carriage mechanism moves, but it seems to have disconnected from the printer head and we cannot figure out how to reconnect it. Any help appreciated.
Take a look at the belt closely, 1- there should be grooves,sometimes these belts start to fall apart, the grooves actually start to fall off and don't grab the printhead. If you look inside of the printer are there any black pieces? If so say goodbye, It is almost impossible to find replacement parts. 2- test by moving the printhead to a different location with it off then turn on to see if it moves.
Posted on Oct 24, 2007
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