Printer head is immobile

Unplug the printer from computer, then Unplug the printer from wall when the carriage is all the way to the left, then manually slide it to the area where you can open the ink cartridges, pull all ink cartridges out, close cover and turn printer on. Printer should now be acting as it should.

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Turn on the printer. Open the top of the printer to expose the ink cartridge compartment. Hit the "Stop" button. This will cause the printer head to move so that one of the two ink cartridges move above the "No Ink" icon. Hit the "Stop" button again. It will move the other ink cartridge above the "No Ink" icon if it needs to be replaced. The printer head will move to the original position to the right.

1. Make sure the printer is on and open the printer cover

2. Make sure the printer is paused and the output tray at the front of the printer is lowered

3. Hold down the cleaning button for three seconds until the print head moves slightly to the cartridge replacement position, and the power light flashes when the print head is in position. Do not move the print head by hand, it will be damaged

4. Lift up the clamp that holds the cartridge you want to replace as far as it will go.
5. The cartridge will rise partly out of the cartridge holder. For black ink replacement, lift up only the smaller clamp on the left.
6. Lift the cartridge out of the printer and dispose of it properly.
7. Remove the cartridge from its protecting bag. Remove only the yellow tape seal from the cartridge. The yellow tape seal must be removed. Leaving the tape on when you install the cartridge will permanently damage it. Do not remove the tape seal from the bottom of the cartridge.Otherwise ink will leak.
8. Lower the ink cartridge into the cartridge holder with the label on the cartridge face up and the arrow on the cartridge pointing to the rear of the printer.
9. Press the ink cartridge clamp down until it locks in place. Do not press the cartridge itself.
10. Press the cleaning button. The printer moves the print head and begins charging the ink delivery system. This process may take a few minutes to complete. The power light continues to flash while the printer performs the ink charging operation.
11. Never turn off the printer while this light is flashing. Doing so can result in incomplete charging of ink. Even if you do not press the cleaning button, the printer moves the print head and begins the ink charging process about 60 seconds after you replace the ink cartridge.
12. When the ink charging procedure is finished, close the printer cover.

does it have ink jet print heads they may need replacing as well as the ink cartridges.

1. Make sure the printer is on and open the printer cover
2. Make sure the printer is paused and the output tray at the front of the printer is lowered
3. Hold down the cleaning button for three seconds until the print head moves slightly to the cartridge replacement position, and the power light flashes when the print head is in position. Do not move the print head by hand, it will be damaged
4. Lift up the clamp that holds the cartridge you want to replace as far as it will go.
5. The cartridge will rise partly out of the cartridge holder. For black ink replacement, lift up only the smaller clamp on the left.
6. Lift the cartridge out of the printer and dispose of it properly.
7. Remove the cartridge from its protecting bag. Remove only the yellow tape seal from the cartridge. The yellow tape seal must be removed. Leaving the tape on when you install the cartridge will permanently damage it. Do not remove the tape seal from the bottom of the cartridge.Otherwise ink will leak.
8. Lower the ink cartridge into the cartridge holder with the label on the cartridge face up and the arrow on the cartridge pointing to the rear of the printer.
9. Press the ink cartridge clamp down until it locks in place. Do not press the cartridge itself.
10. Press the cleaning button. The printer moves the print head and begins charging the ink delivery system. This process may take a few minutes to complete. The power light continues to flash while the printer performs the ink charging operation.
11. Never turn off the printer while this light is flashing. Doing so can result in incomplete charging of ink. Even if you do not press the cleaning button, the printer moves the print head and begins the ink charging process about 60 seconds after you replace the ink cartridge.
12. When the ink charging procedure is finished, close the printer cover.

You are now ready to print.

You need a new printhead,QY6-0049-000, around $50.00.

Hi,

The steps are :-

Replacing the cartridge:

1. Make sure the printer is on and open the printer cover
2. Make sure the printer is paused and the output tray at the front of the printer is lowered
3. Hold down the cleaning button for three seconds until the print head moves slightly to the cartridge replacement position, and the power light flashes when the print head is in position. Do not move the print head by hand, it will be damaged
4. Lift up the clamp that holds the cartridge you want to replace as far as it will go.
5. The cartridge will rise partly out of the cartridge holder. For black ink replacement, lift up only the smaller clamp on the left.
6. Lift the cartridge out of the printer and dispose of it properly.
7. Remove the cartridge from its protecting bag. Remove only the yellow tape seal from the cartridge. The yellow tape seal must be removed. Leaving the tape on when you install the cartridge will permanently damage it. Do not remove the tape seal from the bottom of the cartridge.Otherwise ink will leak.
8. Lower the ink cartridge into the cartridge holder with the label on the cartridge face up and the arrow on the cartridge pointing to the rear of the printer.
9. Press the ink cartridge clamp down until it locks in place. Do not press the cartridge itself.
10. Press the cleaning button. The printer moves the print head and begins charging the ink delivery system. This process may take a few minutes to complete. The power light continues to flash while the printer performs the ink charging operation.
11. Never turn off the printer while this light is flashing. Doing so can result in incomplete charging of ink. Even if you do not press the cleaning button, the printer moves the print head and begins the ink charging process about 60 seconds after you replace the ink cartridge.
12. When the ink charging procedure is finished, close the printer cover.

You are now ready to print.

Hope i helped you.

Thanks for using ' Fixya ' and have a nice day!!

Be sure to leave the printer ON if you will change the Ink cartridge. If the printer is OFF the printer head will not move.

Have a real good cleanup of the ink that was (presumably) leaking from the old black cartridge. Remove the cartridges from the cartridge carrier and use kitchen paper towel to soak up any ink in the bottom. Give the cartridge outlet holes a dab on the towel as well. Replace the cartridges promptly.

Turn the printer on, and as soon as the print head moves, pull the power cord out of the back. You should now be able to (carefully) move the print head by hand. Place a layer of paper towel on the printer track, and move the print head across it to mop up any surplus ink. Move the print head across to the left out of the way and use kitchen towel to mop up surplus ink in the Print Head parking area.

Now turn the printer on and carry out a cleaning cycle (right click the little printer icon in the bottom right corner of the screen and select clean). Now run a nozzle check (right click the little printer icon in the bottom right corner of the screen and select nozzle check). Are there any extra black lines in evidence now? If so, try another 1 or 2 cleaning cycles and nozzle check. Black lines gone now?

If you still have the black lines, come back with a new comment.

If this information is useful to you, please rate it.

Replacing the cartridge:

1. Make sure the printer is on and open the printer cover
2. Make sure the printer is paused and the output tray at the front of the printer is lowered
3. Hold down the cleaning button for three seconds until the print head moves slightly to the cartridge replacement position, and the power light flashes when the print head is in position. Do not move the print head by hand, it will be damaged
4. Lift up the clamp that holds the cartridge you want to replace as far as it will go.
5. The cartridge will rise partly out of the cartridge holder. For black ink replacement, lift up only the smaller clamp on the left.
6. Lift the cartridge out of the printer and dispose of it properly.
7. Remove the cartridge from its protecting bag. Remove only the yellow tape seal from the cartridge. The yellow tape seal must be removed. Leaving the tape on when you install the cartridge will permanently damage it. Do not remove the tape seal from the bottom of the cartridge.Otherwise ink will leak.
8. Lower the ink cartridge into the cartridge holder with the label on the cartridge face up and the arrow on the cartridge pointing to the rear of the printer.
9. Press the ink cartridge clamp down until it locks in place. Do not press the cartridge itself.
10. Press the cleaning button. The printer moves the print head and begins charging the ink delivery system. This process may take a few minutes to complete. The power light continues to flash while the printer performs the ink charging operation.
11. Never turn off the printer while this light is flashing. Doing so can result in incomplete charging of ink. Even if you do not press the cleaning button, the printer moves the print head and begins the ink charging process about 60 seconds after you replace the ink cartridge.
12. When the ink charging procedure is finished, close the printer cover.