ITunes freezes after 8.1 upgrade on Vista PC

Your iPhone, iPad, or iPod touch may not appear under Devices in iTunes after you connect it to your Windows PC. If you see your iPod in My Computer (Windows XP) or Computer (Windows Vista, Windows 7, or Windows 8) but not in iTunes under Devices, try these steps. Start at the top and work your way through the steps until iTunes recognizes your iPod. http://mhelpdesk.com/field-service-management-software/

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I cases where your iPod Touch is freezing, especially during a restore , there could be a variable of issues which may be causing this issue to occur.

If you have previously installed any 3rd party plug-ins for your iTunes prior to your iTunes 10 upgrade, that can potentially affect the functionality of your iTunes with the newer iTunes version 10.

Apple recommends troubleshooting such an issue by first removing those iTunes 3rd party plug-ins as well as the preference files for iTunes.

Not sure what version of operating system you are using, Win7/Vista/XP or Mac OS X, but to help you isolate (and possibly eliminate) these potentially problematic files, here is a complete workthrough process from Apple address several issues including the inability to complete a function such as a restore.

iTunes: Troubleshooting unexpected quits, freezing or launch issues

Try the various steps in this Apple knowledge page and see if that helps resolve your restore issue. If it does not, simply reply back to this post.

Regards,

-Mactechtrainer

Uninstall the Itunes that istalled in the pc with the help of Revo uninstaller and then download an old version itunes ( itunes 8.0) install it and once u try to open it will give an option to upgrade it to the latest version then accordingly click on upgrade and the latest version of itunes will be installed successfully.

Try to reset the network settings.
Go to your iPod settings. Click on 'Reset Network Settings' .
Now, try to upgrade it.

You upgraded to the new itunes and thats would be your downfall.  Uninstall itunes and go back to the itunes version that worked.  Don't upgrade just because that stupid icon tells you to.  If things are working, then don't fix it or in your case don't upgrade.
Also, try plugging your ipod into a different USB port on your computer.

Update and restore error messages on iPhone and iPod touch Last Modified: April 21, 2009 Article: TS1275 Old Article: 307219 Symptoms When trying to update or restore your iPhone or iPod touch with iTunes, you may see an error message in iTunes that stops the update or restore process. You may also see the "Connect to iTunes" screen on your iPhone or iPod touch:


The error message in iTunes may also include one of the following numbers (but is not limited to): 2, 4, 5, 6, 9, 13, 19, -18, -48, -50, 1002, 1011, 1013, 1601, 1602, 1603, 1604, 1608, 1609, 1611, 1612, 2003, 2004, -9808
Products Affected iPhone, iTunes 7 for Mac, iTunes 7 for Windows, iPod touch, iPhone 3G, iTunes 8 for Windows, iTunes 8 for Mac, iPod touch (2nd generation) Resolution Many restore errors can be resolved using the troubleshooting steps found in this document.
Update to the latest version of iTunes
To see if you have the latest version of iTunes, open iTunes and:
Windows: Choose Help > Check for Updates Mac: Choose iTunes > Check for Updates

Restart your computer Simply restarting the computer can clear up certain issues that could prevent iPhone or iPod touch from being restored. After restarting, try restoring the device again in iTunes.
USB Troubleshooting Connect iPhone or iPod touch to a different USB port on your Mac or Windows PC. USB 2.0 ports that are built-in to the computer are preferred over a hub. If iPhone or iPod touch were connected to USB ports on the front of the computer, try connecting them to rear USB ports. After doing this, try to restore the device in iTunes.
If this fails, Restore on a different computer. If the issue is not resolved with the above steps, try to restore on a different computer. Ensure that the computer you are restoring on has USB 2.0 ports, the latest version of iTunes, and that you are connecting directly to the computer.
Advanced Steps
Make sure you have admin access

If your still having problems estore using a new user account Create a new user account on your computer and try to restore while logged in as the new user. iTunes will download a new version of the software restore file. After creating the new user, log in to that account and open iTunes and attempt to restore to see whether the issue persists in this new user.

Windows Vista and Windows XP
From the Start menu, choose Control Panel. Open User Accounts. Select Create a new account and follow the instructions to complete the account setup process. Once the new account is created, choose Log Off from the Start menu. Log in to the newly created user account.
When a restore issue is specific to a user, it is likely due to an unusable .ipsw file. The ".ipsw" files are what iTunes uses to restore your iPod or iPhone. If those files are unusable, then try deleting them so iTunes can download a new copy of them. Creating a new user will also cause new .ipsw restore files to be downloaded in the new user. You can find the ".ipsw" files in these locations:
Windows XP iPod touch: C:\Documents and Settings\[username]\Application Data\Apple Computer\iTunes\iPod Software Updates (If you don't see the Application Data folder, you may need to show hidden files by opening (My Computer) Click on Folder Options. in that window click on the view tab, and make sure that show hidden files is selected.
Windows Vista iPod touch: C:\Users\[username]\AppData\Roaming\Apple Computer\iTunes\iPod Software Updates (If you don't see the AppData folder, you may need to show hidden files)
1. Open Folder Options by clicking the Start button , clicking Control Panel, clicking Appearance and Personalization, and then clicking Folder Options. 2. Click the View tab. 3. Under Advanced settings, click Show hidden files and folders, and then click OK.

After removing and reinstalling the latest version of iTunes, try restoring iPhone or iPod touch again in the origonal user account.




As an added note, If running Microsoft Windows XP and the issue is resolved on another computer, but you continue to experience difficulties on your original computer, you may want to update or reinstall your Windows USB drivers and then try restoring iPhone or iPod touch again.
If none of these steps work you will need to contact either apple at

1-800-APL-CARE (1-800-275-2273)
Or another service provider of your choosing to get the ipod touch serviced or replaced.




I hope this article is very helpful for you and easy to follow. Good luck :)

Upgrade to iTunes 8 - ver. 7 was extremely buggy for both Windows and Mac

delete your current version of itunes by going into
Control Panel----Remove Programs---click on iTunes 6 and Right click and uninstall.
then go to http://www.apple,com/itunes/
and download a clean version.
Install it and your all set.

Apple recommends that iTunes customers using Windows Vista upgrade to iTunes 7.2 or later. If you are using an iPod with iTunes on Windows Vista, please review the important information in Knowledge Base document

 

 

 

 

Ejecting iPod using Windows Explorer on Windows Vista may corrupt iPod

Issue

Some customers may see the following message when connecting an iPod to iTunes 7.2 or later on a computer running Windows Vista.

Solution

Microsoft has released an update for Windows Vista that addresses a situation where ejecting iPod from Windows Explorer or by using the "Safely Remove Hardware" feature in Windows Vista could corrupt your iPod. Apple recommends Windows Vista customers who own an iPod install this software update. For information on how to install this Microsoft hot fix, refer to the "Update your software" section below. Tip: iPod can always be ejected safely by choosing Eject iPod from the Controls menu within iTunes.

Update your software

Microsoft has made this Update for Windows Vista (KB936824) available via Windows Update as well as a separate download package. To download this update via Windows Update follow the steps below:

1. From the Start menu, choose Control Panel.
2. In Control Panel, select Check for updates in the Security section. If the Control Panel is in Classic view, open Windows Update.
3. Click the View available updates link and be sure that Update for Windows Vista (KB936824) is checked.
4. Click Install.