This happened to me this week. I removed the cover as you suggested. After sliding it up you must disconnect the ribbon cable to the buttons, which involves depressing a locking tab. I then noticed one of the two plastic mounting points for hinges for the ice chute door flap (part of the black plastic frame) was cracked. I repaired this (the part was still hanging by a thread of plastic) using two part 5 min epoxy resin. Note disc-like damper which must be inserted into the cylinder when reattaching the door flap and attaches to an arm that connects to the door flap near the hinge. I'll let the epoxy set overnight before attempting reassembly...
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Re: ice "door" on dispenser
Cant bring up your model # but most of the time there is a plastic frame around the dispeser that pops or snaps in.. revealing the screws behind .. need something thin and do some gentel prying to see how it comes off
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My name is Peter. I am a retired field service refrigeration technician.
I have gone on many a service call in regards to this issue. People like their crushed ice.
The auger was not the problem. It is the nature of the beast.
Regular ice cubes have more density (Heavy) and exit through the door dispenser with no problem.
With crushed ice, shaved chips they are lite. When you dispense crushed ice the ambient room temperature (warm air) creates condensate and bines the crushed ice together. Fragments of the crushed ice block the dispenser flapper from closing all the way. The flapper remains a little bit open and ices up.
The manufacturers recommend after you run crushed ice that you run cubes through your dispenser to clear the crushed ice fragments.
Well, that solution is from engineers sitting in a office.
The solution is, from a old experienced field technician is: Reach up and wipe the flapper with a dry cloth. Look up and make sure the flapper is completely closed.
If you need a tech call me at 414-306-1362. Glen Burnie, Maryland, USA
There is a mechanical flap (trap door) that should open to allow ice that is being pushed by the auger in the bottom of the bin to fall out. Possibly the solenoid that opens the door does not work, or you just have an obstruction (piece of ice) preventing the door from opening far enough to allow the ice to pass through. Here is some helpful information and instructions.
You have a solenoid switch which switches the dispenser back and forth from crushed to cube. It could be stuck or not working or the parts connecting it could be disconnected or broken. You will have to observe to see if any parts are moving and if any noise is coming from the solenoid. Crushed ice is the default position and the solenoid is energized to cube ice. Remove the dispenser cover by gently prying starting at the bottom going round and round a little at a time to prevent from breaking it. When it's off the screws will be exposed to access the other components.
Take the ice container that has the auger inside it and press the door switch in while you press the dispenser. If the auger motor in the back works empty the ice container and see if there may be frozen ice preventing it from turning. If yes then defrost and dry the container and replace. If this does not solve the problem get me your model number for example 213.256489 for Sears and I will help you track the problem down. Sea Breeze
Pull out the ice drawer and close the door switch the crushed /cubed button put the ice drawer back in and switch the selector button again. You might have to repeat the process I had the problem this week and by jiggling everything around and running a good bit of ice thru it started working again. Good luck
At least yours is making ice. Mine wount even make ice. While toubleshooting my prob, I notice a metal rod on the bottom of the ice tray. This rod opens and shuts a plastic "trap door" in the tray. The position of that door determines whether the ice is crushed or whole. If the trap door is open the ice falls through the dispenser freely. If the door this closed the ice is force thorugh metal teeth where it is crushed then dispensed. Open the freezer door and take the ice tray out. You should see a hole at the back of the freezer that the metal rod goes through. In that hole there is a plastic square that moves up and down. If the set your dispenser to crushed ice, leave the door open, push in the door switch at the bottom, and press the dispenser. The plastic square does nothing while the motor is turning. That allows the door to stay closed and forces the ice through the metal teeth. If you set the dispenser to whole ice and do the same thing the plastic square is suppose to lift up forcing the door open and letting the whole ice drop freely. The plastic square probably does nothing even if you set it to whole ice. That mean the trap door never opens focing the ice to always get crushed.
Unfortunately, I have no solution because mine works and I had no need to investigate further. I hopes this helps you figure out the problem though
You may have a broken solenoid inside the motor assembly. The solenoid controls the arm for cubed or crushed ice. The only way to tell is remove the ice dispenser motor assembly and look at the solenoid. If the solenoid is broken, replace it and everything should be ok.
You may not need to replace the solenoid. If you hear the hum, and not a loud click and don't see then rod move, it may be frozen with ice. Test it manually with your hand, it should be free to move up and down. If not, then it is frozen with ice. Remove the ice dispenser and let it thaw and dry out. You should then be able to move to rod and it will work fine, at least until it freezes again. Anyone know how to prevent it from freezing up? Its a continual problem for me
I see this a lot with people who mainly used crushed ice. It will leave small pieces of ice behind and add up to a clogged situation. If you mainly used crushed ice you will need to run full cubes thru every so often to keep the chute clear. Another cause of this would be the flapper door on the dispenser doesn't close completely and warm air gets in and melts the ice in the bin so it clumps together and won't dispense. In this case you may need to replace the solenoid that shuts the door and/or the door. Let me know what you find.