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Anonymous Posted on Aug 06, 2013

When I start my dane-Elec external hard drive, the blue light first turns on, then goes off. I can feel that the drive is on, but the light is not. And it's not detected on any laptop I connect it to.

1 Answer

Brian Sullivan

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  • Dane-Elec Master 27,725 Answers
  • Posted on Aug 08, 2013
Brian Sullivan
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When a Universal Serial Bus [USB] drive doesn't show up in your computer, it can be an urgent problem, especially when you need to access files or data stored on the drive.
It is not easy to troubleshoot this issue, compared to other computer problems, because there are a few probable causes for the problem.
On a positive note, USB problems generally require one simple step to resolve.Name Conflicts

This problem generally occurs on computers with an exceptional number of attached drives, whether they are networked, or hard-wired.
Computers with multi-format card readers can have this issue.
USB drives don't always find an available drive name that is compatible with their naming conventions.
For example, if the USB drive is named "G:," and your computer has a networked drive "G:," or additional hard or optical drives named "G:," your USB drive will not show up.
This problem can be resolved by remapping a drive to a different name; this can either be a temporary name change, or permanent.
One thing to keep in mind, is that drive remapping is not something that a computer novice should attempt.
Consult a technician for help with remapping/renaming a drive.

Software Conflicts
With newer computers, it is much more unlikely, but there could be a chance that your USB drivers are not installed.
Checking your USB drivers is a simple as right-clicking "My Computer," and selecting "Properties."
From the Properties menu, select the "Hardware" tab, and click the "Device Manager" button.
A list of your computer's hardware will open, and you will find "Universal Serial Bus" on the list. If you see a red "X" or yellow exclamation point, your drivers are not installed.

Drivers vary by computer; if you cannot find the driver disk that came with your computer, you will need to go to the website of your computer's manufacturer to locate and download the driver.
If you are not comfortable downloading and installing software, contact a computer technician.

Drive Malfunction USB drives are more durable than floppy disks and their predecessors, but they are not indestructible.
If your computer does not detect your drive and it has before, test the drive in other computers.
If the drive does not show up in several computers, there's a good chance that it has gone bad. Repeated rough handling of a USB drive can damage the memory chip on the drive.
Removing the drive without "stopping" it can corrupt the drive, as well.

USB Port Malfunction

Most USB drives have a small led that will light up when the drive is inserted into the USB port.
If the LED does not light, it could indicate a problem with the drive, but there could also be a problem with the computer's USB ports.
If the drive does not light up, and is not detected, plug it into another computer.
If the drive is detected by the other computer, there is a problem with the original computer's USB ports.

Follow the steps in the Software Problems section of this article to check if your USB drivers are installed. If they are, you may need to contact a technician to check your USB port connections.
The USB ports on the computer may have been connected when the computer was manufactured or recently serviced.
If you are not comfortable working on your computer, contact a technician.
Failure to take certain precautions could result in damage to your computer's motherboard.

Expert Insight

Whether your drive is new or you've had it for a while, do not be over-reliant on its durability. Keep at least one additional copy of your data in another location to avoid catastrophic data loss.
USB drives are not indestructible, and it is not always possible to recover data from them, even under favorable circumstances.

1 Related Answer

bronk50

Brian Sullivan

  • 27725 Answers
  • Posted on May 17, 2012

SOURCE: My Dane elec external hard drive won't connect, how do I fix this?

click start control panel administration tools computer management device manager look through all of your devices if you see a yellow question mark?or exclamation mark ! or red x
right click to reinstall drivers or


if you can see your usb but its not working
ports(com&lpt)right click update driver


sometimes the wires inside the cable will be damaged due to bending or stretching or placing heavy equipment upon the cable


just replace the cable of the hard disk, when you plugged the external disk drive you got that windows could recognize the USB device change the cable everything should work fine again,

check the USB leads that attach to the motherboard usually red-white-green-black make sure they are securely seated and have no dust build up on them dust will cause static and a lot of unforeseen problems

if this fails to fix the problem
type in run "regedit" then press ok then you can see registry editor then locate below key. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11 CE-BFC1-08002BE10318} And remove upper filter and lower filter.

Then restart computer then check.


Also locate the below key and make sure it's value is 3 not 4. HKLM\system\currentcontrolset\services\usbstor make sure start value is 3 not 4


if still no luck
you might have to install a usb 2 or 3 card they are cheap and easy to install you can buy these on Ebay very cheap
hope this helps

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1helpful
1answer

DANE-ELEC So Ready 500GB USB 2.0 Portable SO-MUJ1KP853371 Harddisk troubleshooting (Code 43)

This is a Driver issue. Search for updated drives.

If that doesn't work you probably need to contact a disk recovery specialist such as DATA365. http://www.datastor.net.au
0helpful
1answer

My Dane elec external hard drive won't connect, how do I fix this?

click start control panel administration tools computer management device manager look through all of your devices if you see a yellow question mark?or exclamation mark ! or red x
right click to reinstall drivers or


if you can see your usb but its not working
ports(com&lpt)right click update driver


sometimes the wires inside the cable will be damaged due to bending or stretching or placing heavy equipment upon the cable


just replace the cable of the hard disk, when you plugged the external disk drive you got that windows could recognize the USB device change the cable everything should work fine again,

check the USB leads that attach to the motherboard usually red-white-green-black make sure they are securely seated and have no dust build up on them dust will cause static and a lot of unforeseen problems

if this fails to fix the problem
type in run "regedit" then press ok then you can see registry editor then locate below key. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11 CE-BFC1-08002BE10318} And remove upper filter and lower filter.

Then restart computer then check.


Also locate the below key and make sure it's value is 3 not 4. HKLM\system\currentcontrolset\services\usbstor make sure start value is 3 not 4


if still no luck
you might have to install a usb 2 or 3 card they are cheap and easy to install you can buy these on Ebay very cheap
hope this helps

0helpful
2answers

How do i plug in my dane-elec flash drive?

Remove the cap and you will expose a usb plug. Plug that into any usb port on your pc.(perfered a port on the back of your pc cause those would be the most direct and powered ports)


Hope this helps.

Positive Feedback ALWAYS welcome :)
0helpful
1answer

When I normally turn on the dane elec terabyte an orange light usually comes on but today, nothing. The room it was in had been cold during the recent snow. Would this have affected it?

Could be, keep it in a warm room for a few hours (6), these things don't like condensation. Then try again. If still no go, then it could be another drive problem, try it on another PC. If still no go, It may have had it.
0helpful
1answer

The operating system of the usb (2gb blue dane-elec) won't work anymore.

control panel admistrive tools,computer management,device manager you should see a yellow question mark? right click to reinstall drivers
hope this helps
0helpful
1answer

I need a driver for this...

i have a 4 gb dane-elec it wont work on my labtop



e mail [email protected]
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