When a Universal Serial Bus [USB] drive doesn't show up in
your computer, it can be an urgent problem, especially when you need to access
files or data stored on the drive.
It is not easy to troubleshoot this issue, compared to other
computer problems, because there are a few probable causes for the problem.
On a positive note, USB problems generally require one
simple step to resolve.Name Conflicts
This problem generally occurs on computers with an
exceptional number of attached drives, whether they are networked, or
hard-wired.
Computers with multi-format card readers can have this
issue.
USB drives don't always find an available drive name that is
compatible with their naming conventions.
For example, if the USB drive is named "G:," and
your computer has a networked drive "G:," or additional hard or
optical drives named "G:," your USB drive will not show up.
This problem can be resolved by remapping a drive to a
different name; this can either be a temporary name change, or permanent.
One thing to keep in mind, is that drive remapping is not
something that a computer novice should attempt.
Consult a technician for help with remapping/renaming a
drive.
Software Conflicts
With newer computers, it is much more unlikely, but there
could be a chance that your USB drivers are not installed.
Checking your USB drivers is a simple as right-clicking
"My Computer," and selecting "Properties."
From the Properties menu, select the "Hardware"
tab, and click the "Device Manager" button.
A list of your computer's hardware will open, and you will
find "Universal Serial Bus" on the list. If you see a red
"X" or yellow exclamation point, your drivers are not installed.
Drivers vary by computer; if you cannot find the driver disk that came with
your computer, you will need to go to the website of your computer's
manufacturer to locate and download the driver.
If you are not comfortable downloading and installing
software, contact a computer technician.
Drive Malfunction
USB drives are more durable than floppy disks and their
predecessors, but they are not indestructible.
If your computer does not detect your drive and it has
before, test the drive in other computers.
If the drive does not show up in several computers, there's
a good chance that it has gone bad. Repeated rough handling of a USB drive can
damage the memory chip on the drive.
Removing the drive without "stopping" it can
corrupt the drive, as well.
USB Port Malfunction
Most USB drives have a small led that will light up when the
drive is inserted into the USB port.
If the LED does not light, it could indicate a problem with
the drive, but there could also be a problem with the computer's USB ports.
If the drive does not light up, and is not detected, plug it
into another computer.
If the drive is detected by the other computer, there is a
problem with the original computer's USB ports.
Follow the steps in the Software Problems section of this article to check if
your USB drivers are installed. If they are, you may need to contact a
technician to check your USB port connections.
The USB ports on the computer may have been connected when
the computer was manufactured or recently serviced.
If you are not comfortable working on your computer, contact
a technician.
Failure to take certain precautions could result in damage
to your computer's motherboard.
Expert Insight
Whether your drive is new or you've had it for a while, do
not be over-reliant on its durability. Keep at least one additional copy of
your data in another location to avoid catastrophic data loss.
USB drives are not indestructible, and it is not
always possible to recover data from them, even under favorable circumstances.
SOURCE: My Dane elec external hard drive won't connect, how do I fix this?
click start control panel administration tools computer management device manager look through all of your devices if you see a yellow question mark?or exclamation mark ! or red x if you can see your usb but its not working sometimes the wires inside the cable will be damaged due to bending or stretching or placing heavy equipment upon the cable just replace the cable of the hard disk, when you plugged the external disk drive you got that windows could recognize the USB device change the cable everything should work fine again, check the USB leads that attach to the motherboard usually red-white-green-black make sure they are securely seated and have no dust build up on them dust will cause static and a lot of unforeseen problems if this fails to fix the problem if still no luck
right click to reinstall drivers or
ports(com&lpt)right click update driver
type in run "regedit" then press ok then you can see registry editor then locate below key. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11 CE-BFC1-08002BE10318} And remove upper filter and lower filter.
Then restart computer then check.
Also locate the below key and make sure it's value is 3 not 4. HKLM\system\currentcontrolset\services\usbstor make sure start value is 3 not 4
you might have to install a usb 2 or 3 card they are cheap and easy to install you can buy these on Ebay very cheap
hope this helps
click start control panel administration tools computer management device manager look through all of your devices if you see a yellow question mark?or exclamation mark ! or red x
right click to reinstall drivers or
if you can see your usb but its not working
ports(com&lpt)right click update driver
sometimes the wires inside the cable will be damaged due to bending or stretching or placing heavy equipment upon the cable
just replace the cable of the hard disk, when you plugged the external disk drive you got that windows could recognize the USB device change the cable everything should work fine again,
check the USB leads that attach to the motherboard usually red-white-green-black make sure they are securely seated and have no dust build up on them dust will cause static and a lot of unforeseen problems
if this fails to fix the problem
type in run "regedit" then press ok then you can see registry editor then locate below key. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11 CE-BFC1-08002BE10318} And remove upper filter and lower filter.
Then restart computer then check.
Also locate the below key and make sure it's value is 3 not 4. HKLM\system\currentcontrolset\services\usbstor make sure start value is 3 not 4
if still no luck
you might have to install a usb 2 or 3 card they are cheap and easy to install you can buy these on Ebay very cheap
hope this helps
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