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Re: mybook essential edition
As I have responded to a similar post, this is a common problem with external storage.
Based on your post/description:
1. Your laptop does not recognize the external hard drive via its USB connection - try on a different computer - if it is still a no go, then it's not a PC problem;
2. Try replacing the cable - again if a no go, so it's not an interface/cable problem;
3. That leaves you only with the WD500GB itself as the possible at fault.
An external hardrive would consist of 2 main parts, the electronic board and the hard disk itself. The board seldom (if ever) fails. Its function is to provide conversion/interface from the SATA/IDE connectors of the HD to the out USB/Firewire. The HD more often than not fails. Most external storage uses a standard HD inside the enclosure.
Your possible options:
a. Claim warranty/replacement;
b. Replace the HD only;
c. Physically remove the HD and connect it directly inside a desktop either as IDE or SATA and run manufacturer's diagnostic and/or third party recovery software;
d. Seek services of professional data recovery firms (if data/files are mission critical);
Hope this be of some help/idea. Post back should you need further information.
Good luck and kind regards.
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Type CHDKSK /F q:
where 'q:' is the drive-letter assigned by Windows to the MyBook
When "check-disk" has completed, the drive will be "read/write".
The essential edition is a single drive unit. if you have another computer you could pull the drive out of the enclosure and connect it directly to the computer to retrieve your data. I use an external usb 2.0 to IDE/Sata adapter that connects to the drive and the PC. These can be found online for $10.00-$15.00. This adapter has saved me many times in the past. The other option is to connect the MyBook to another computer (Mac or PC) and see if that computer will read the drive correctly or not.
If the drive is still go and they can get data off of it then it would mean the power supply is what is bad. All that you need to do is get an external drive case and put your drive in it. The case we use here in our shop is made by Eagle electronics and can be purchased from Newegg. You can get information and a review of the case here: