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Re: new Maxtor 3200
This is a common problem with external storage.
Based on your post/description:
1. Your laptop does not recognize the external hard drive via its USB connection - try on a different computer - if it is still a no go, then it's not a PC problem;
2. Try replacing the cable - again if a no go, so it's not an interface/cable problem;
3. That leaves you only with the PS3200 itself as the possible at fault.
An external hardrive would consist of 2 main parts, the electronic board and the hard disk itself. The board seldom (if ever) fails. Its function is to provide conversion/interface from the SATA/IDE connectors of the HD to the out USB/Firewire. The HD more often than not fails. Most external storage uses a standard HD inside the enclosure.
Your possible options:
a. Claim warranty/replacement;
b. Replace the HD only;
c. Physically remove the HD and connect it directly inside a desktop either as IDE or SATA and run manufacturer's diagnostic and/or third party
d. Seek services of professional data recovery firms (if data/files are mission critical);
Hope this be of some help/idea. Post back should you need further information.
Good luck and kind regards.
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Make sure that connect the hard drive directly to a usb port on your laptop and not thru a usb hub,disconnect all other usb devices except the hard drive and try rebooting and see if it shows up. Thanks for using FixYa
However last month I found that the Maxtor is no longer recognisable to my machine. Reading through related postings on other sites it appears that Vista updates from Microsoft may be the reason why this functionality has suddenly ceased. I presume the security updates in particular may have meant that the Maxtor 3200 is also considered a potential threat. The question is who will take responsibility for resolving this issue of Maxtor 3200 users no longer being able to access their back up files via their Vista based machines. Personally I believe the onus is with Microsoft
The main caused of the problem is the enclosure of your Maxtor ext drive you need to change ot replace it to a new one. Take your hadridsk out of the enclosure and buy new enclosure and then put your hardisk back on to the new enclosure.
try removing everything in device manager's USB section, ALL, & delete drivers, then reboot,now try again, often this fixes things. You may be asked for drivers gain, if you do, show the installer where they are.
The error 10 is an indicator of a drive gone bad. But, there are a few on there that say they were able to get them working again. If you device is under warranty, try working with Seagate support first for a replacement. If you have data on them, you may need a recovery specialist to salvage that data.
Hi Crkinard.. i think you shuld first find out whether the problem is with the external device or your computer... so check if the device is recognised by another system... as you have been using the device dor couple of years i think yours computer's drive for external devices should have been corupted.. so check out the device with some other computer.. if it is recognised in that computert then you can easily reinstalled the software for your device again..