Won't scan My printer will print and copy but it won't scan.

Hey thanks moncapitann, this advise makes sense, but I don't know how to do this. I have a new computer and the computer guy downloaded the driver for Vista. Has he missed something? Where do I find the right drivers? thanks :-) Hey thanks moncapitann, this advise makes sense, but I don't know how to do this. I have a new computer and the computer guy downloaded the driver for Vista. Has he missed something? Where do I find the right drivers? thanks :-)

I've looked in Downloads and can't see any Canon files, but in Programs there's these files: Prn 2kxp, Scn, enmus, MP510 pr,MP510 pr, Mp510 sc, MP510 Ca, and readme. Does this make any sense to you? I've looked in Downloads and can't see any Canon files, but in Programs there's these files: Prn 2kxp, Scn, enmus, MP510 pr,MP510 pr, Mp510 sc, MP510 Ca, and readme. Does this make any sense to you?

Thanks so much for your help. I followed your instructions, though the download was for a MP500, mine's MP510. After all the files were downloaded nothing happened. I unzipped all the files but didn't know what to do next.

Any suggestions?

thanks Thanks so much for your help. I followed your instructions, though the download was for a MP500, mine's MP510. After all the files were downloaded nothing happened. I unzipped all the files but didn't know what to do next. Any suggestions? thanks

You've been fantastic with the help you've given me, thanks so much :-). I had a go at it, but I'm too scared to turn my virus protection off, so it didn't work. This is a new computer and I'd be a bit upset if I crashed it, so I'll phone the guy who built this computer and see if he'll do it for me.

Thanks again moncapitaan for your help. You've been fantastic with the help you've given me, thanks so much :-). I had a go at it, but I'm too scared to turn my virus protection off, so it didn't work. This is a new computer and I'd be a bit upset if I crashed it, so I'll phone the guy who built this computer and see if he'll do it for me. Thanks again moncapitaan for your help.

Hey moncapitaan, I had a go at installing the new drivers - it seemed a waste after all the help you gave me to chicken out and get the computer dude to do it for me. I couldn't figure out how to turn off my virus protection (he installed some free thing because the Panda stuff he tried to install didn't work, so I have to go back for that anyway) and my printer still won't scan. So, I'll get the virus protection thing sorted out, then have another go.

I wish I had my old computer it was so much simpler than this new one. I had everything working beautifully.

Hope you're having an awesome day :-) Hey moncapitaan, I had a go at installing the new drivers - it seemed a waste after all the help you gave me to chicken out and get the computer dude to do it for me. I couldn't figure out how to turn off my virus protection (he installed some free thing because the Panda stuff he tried to install didn't work, so I have to go back for that anyway) and my printer still won't scan. So, I'll get the virus protection thing sorted out, then have another go. I wish I had my old computer it was so much simpler than this new one. I had everything working beautifully. Hope you're having an awesome day :-)

Hey moncapitaan, I'm back again. What a saga it's been with the new computer, it's been rebuilt 3 times and now seems to be running like a well behaved computer should.

I followed your instructions for downloading and installing the driver to make my printer scan and so sad, so bad, she still won't scan :-(( What do I do now? Hey moncapitaan, I'm back again. What a saga it's been with the new computer, it's been rebuilt 3 times and now seems to be running like a well behaved computer should. I followed your instructions for downloading and installing the driver to make my printer scan and so sad, so bad, she still won't scan :-(( What do I do now?

Yeah, the printer will copy and print but just won't scan. Over to you guru, sir! Yeah, the printer will copy and print but just won't scan. Over to you guru, sir!

No wonder you are a guru, such patience :-)

Here's what happens:

I press Scan, get a menu from which I choose 'Save to PC'
Press OK
Image of scanner comes up and the choice to press the black or the colour button. I press one of these, usually the black and nothin' happens. I've tried this about a million times (slight exaggeration).

What now mon capitaan? No wonder you are a guru, such patience :-) Here's what happens: I press Scan, get a menu from which I choose 'Save to PC' Press OK Image of scanner comes up and the choice to press the black or the colour button. I press one of these, usually the black and nothin' happens. I've tried this about a million times (slight exaggeration). What now mon capitaan?