I need to remove the fuser to remove a paper jam. However, the documenation and installation movie on Xerox's site are completely useless as the inside of the printer looks nothing like mine!
The instructions says, "4. Move the black locking switches at both ends of the fuser unit forward to the unlocked position."
I am completely and utterly stumped. I see NOTHING that remotely resembles the pictures, and certainly nothing that can even be MOVED to locked/unlocked positions. I do see the green handles and I can lift them up, but I can't remove the fuser.
When I open latch B, it looks NOTHING like
the pictures and movie. My fuser unit is on the inside of latch B, and doesn't require me to even open latch C to access.
It is very frustrating as I am unable to use my printer until I get some help from Xerox, but maybe someone will be able to help me sooner. Thanks.
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The green lever you are referring to are I'm assuming is on the fuser. If the paper is jammed in the fuser and you are unable to remove it try removing the fuser and trying to remove the paper again, there are two thumb screws that hold it in. Make sure the printer has been off for awhile because the fuser gets VERY hot. If paper is constantly jamming in the fuser or you are unable to remove the paper you should replace the fuser, part number 016-1887-00 iteminc.com offers them for $$235 new and $139 for a refurb. Hope this helps, good luck
Hi, open the right side as if you were removing a jam. You will see 4 silver phillips screws. Remove them, unplug the fuser and slide it out. I think you will find either a paper folded up in the fuser or in the paper path just past the fuser. The fuser itself probably needs rebuilt or replaced. Take care
A couple of things.
There is a bushing at the front of the exit transport that fall out of the frame. That requires removing the scanner and looking in the exit transport that way.
You may also have something stuck in that transport. Take the fuser back out and then take a minella folder and push it through from above the fuser to the output area and see if it disloges anything. If not, then you have to pull the scanner off and look in that exit transport area for problems.
Yes it is supposed to be hot. Let is sit off for an hour. Open the right side as if you were removing a jam. You will see 4 silver phillips screws. Remove them, unplug the fuser and slide it out. I think you will find either a paper folded up in the fuser or in the paper path just past the fuser. The fuser itself probably needs rebuilt or replaced.
You can remove the imaging unit, then
Depending on the stock being used for the job, raise or lower the left and right colored Fuser separator levers. The levers will stay in the raised or lowered position on their own. the levers are green. The fuser itself is not easy to remove.
Do you have any warranty left on the machine? Or a depot repair agreement?