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Removing fuser problem

I need to remove the fuser to remove a paper jam. However, the documenation and installation movie on Xerox's site are completely useless as the inside of the printer looks nothing like mine! The instructions says, "4. Move the black locking switches at both ends of the fuser unit forward to the unlocked position." I am completely and utterly stumped. I see NOTHING that remotely resembles the pictures, and certainly nothing that can even be MOVED to locked/unlocked positions. I do see the green handles and I can lift them up, but I can't remove the fuser. When I open latch B, it looks NOTHING like the pictures and movie. My fuser unit is on the inside of latch B, and doesn't require me to even open latch C to access. It is very frustrating as I am unable to use my printer until I get some help from Xerox, but maybe someone will be able to help me sooner. Thanks.

Posted by bluenote on


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I can't find any documentation on this online, other than from Xerox site. Could you send me the link to the documentation on Xerox's site, so I know you're looking at the same thing I find there?

Posted on Sep 02, 2007

  • Anonymous Sep 03, 2007

    Here's what I've dug up. Let me know if this doesn't match your printer.

    Before you do any of this, turn the printer off.

    First you open the front panel with button B. This is the same method you use when removing jammed paper from the fuser - I get the impression you already have done this.

    Then, you open latch C. It doesn't directly obstruct the fuser, from what I can tell, so I'm not sure why you open it. I can only assume that it will be in the way of the trailing end of the fuser as you pull it out.

    Then, you grip the two green handles and lift the fuser out. However, some models of the fuser itself have small switches. They don't look like switches so much as a grooved part of plastic that can slide either forward or backward - I'm not sure which. They SHOULD have a little picture of a lock, in locked and unlocked positions, next to the switch. One is on either side of the fuser. If you push those both to unlocked, then you should be able to pull the fuser up and out.

    And of course, any time you work with the fuser, be very careful. Parts of it get EXTREMELY hot, and can cause serious burns, unless the printer has been turned off for many hours before opening it.


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