Question about Konica Minolta Office Equipment & Supplies
The copier detected a c0500 error: low fuser temperature.
The copier will not go past the error; opening/closing the back door did not reset the error. Disconnecting and reconnecting the fuser did not reset the error.
Technical support lines directed me to the service rep menus for trouble reset, however, the service rep menu requires a password.
Nobody knows the password.
It is not "00000000", "12345", "12345678", or anything where the same number is entered (such as "1, 1111, 1111111" or any other number; they've all been tried.)
Somehow, I reached Konica Minolta technical support (no longer available) and they directed me to reset the copier to factory defaults.
I did this, however the copier still detects the error, and the password did not reset to factory default of "0000000" or "12345" as they said it would.
Now the machine detects error c0500, is inaccessable, and has lost it's configuration.
One thing you can try since you have already removed the fuser you can probably do this but i would not recommend it unless you are familiar and comfortable with the components of the machine turn the copier off remove the back cover you will see in the middle of the machine a metal cover with 4 or 5 screws, behind this cover is the main board it has many wires going to it through out the machine...remove the cover so u can see the board and all its connectors on the board there should be a little black button... turn the machine on press this button and the code should reset. If the code does not reset then the thermistor or thermostats are bad and the fuser needs to be rebuilt. as for the password 8 zeros or 1-8 are the defult passwords for the machine. you can also try 1247....
Posted on Apr 08, 2009
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