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Master
1,428 Answers
- Posted on Apr 11, 2016
Re: Dcp 7055 brother printer in error - print unable ec
This message is a general message and will appear for different reasons. It often indicates a paper jam or a mechanical issue. Complete the following to determine the possible issue.
- Check for foreign objects, such as a clip or ripped paper, inside the machine.Open the scanner cover by pulling up on the lower right corner of the cover. Look inside the machine and remove any foreign objects. If you see jammed paper or another item inside this area, gently pull it out and then close the scanner cover securely.
- If the error continues to appear, the machine may have a mechanical problem.If the error message continues to appear, the machine will need to be reset. Resetting the machine will erase all faxes in memory and the Fax Journal Report. However, there is a way to transfer faxes in memory and the Fax Journal Report to another fax machine to print them out. Do the following to transfer the data and reset the machine:
Note
In order to transfer data from your fax machine to another, you must have the station ID programmed in your fax machine.
Step1: Transfer the Fax Journal Report
- Press Menu/Set on the Control Panel of the machine.
- Press the up or down navigation key until Service appears on the LCD. Then press Menu/Set.
- Press the up or down navigation key until Data Transfer appears on the LCD. Then press Menu/Set.
- The LCD will prompt you to enter a fax number. Enter the number of the fax that you want to receive and print the report. Press Start.
Step2: Verify and Transfer faxes in memory
Step3: Reset the machine
After the Fax Journal Report and faxes in memory are transferred to another fax machine, disconnect the Brother machine from the power source for several minutes and then reconnect it.
If the message continues to appear on the LCD, do the following based on your country:
<USA>If your unit is still within warranty, try to locate a Brother Authorized Service Center in your area or google to obtain contact information for the appropriate Brother Customer Service Center.
If you are out of warranty, use the link to locate a Brother Authorized Service Center in your area.
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