MY WFW8300SWOO front load sport washer has emptied and will not spin, door remains locked will not open, unplugged unit for 3 hours and nothing is working it acts on it own. It has no error codes on display. I took the bottom panel off drained the water manually. I plugged the machine in and it still remains locked. I have tried everything. anybody else got ideas. By the way i found the release for the front door. I tried to do another cycle and it doesnt work, the hold test does not work either any other ideas

Instructions

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1. • 1 Unplug your Whirlpool Duet washer from the wall receptacle.
     
   • 2 Remove the three screws along the bottom front of the washer. Pull the bottom panel from the washer, opening the front of the washer.
     
   • 3 Reach your arm up through the opening to locate the door latch assemble inside the body of the washer. Grasp the tear-shaped tab with your fingers. Gently pull down on the tab until you hear a click. Pull on the Duet door to open it.
     
   • 4 Look inside the latch opening in the body of the washer for foreign material. Remove it from the switch with tweezers or needle-nose pliers. Look for any pieces of broken plastic that could indicate the door lock mechanism is broken and needs replacing.
     
   • 5 Shut the door on the washer and plug it into the wall receptacle. Confirm that the door remains unlocked. Unplug the washer and release the lock on the washer door as before if it fails to remain unlocked.
     
   • 6 Unplug the Duet washer from the receptacle. Pull the washer from the wall so you can access the rear of the washer.
     
   • 7 Remove the three screws from the top back of the Duet washer. Lift the top off the washer. Find the central control unit, or CCU, at the back right of the washing machine.
     
   • 8 Check that all the wiring harnesses plug securely into the CCU. The wiring harness for the door-lock solenoids is the sixth harness from the left of the CCU. The wiring harness for the door-lock main switches is the only black harness connected to the CCU.
     
   • 9 Remove the round retainer holding the rubber boot gasket from the Duet washer door opening by inserting a flat-head screwdriver beneath the spring on the retainer. Pull forward on the retainer spring to release it from the boot gasket.
     
   • 10 Pull the rubber boot gasket away from the opening at the switch location to access the door switch assembly. Check the wiring harness on the switch assembly to make sure it is engaged. Snap the gasket back in place, and replace the retainer on the washer.
     
   • 11 Plug the Duet washer into the wall receptacle. Select a washing cycle and press start. Listen for the door lock to engage. Turn the washer off and listen for the door lock to disengage, or wait 30 seconds and try to open the washer door.
     
   • 12 Unplug the washer from the wall receptacle. Pull the wiring harness for the door-lock solenoids from the CCU. Number the sets of wires attached to the wiring harness as 3, 2 and 1, from left to right.
     
   • 13 Set an electrical multimeter to "Ohm X1K." Insert one probe from the multimeter into opening number 3, along with the wire. Insert the remaining probe into opening number 2, along with the wires. The multimeter should read 60 ohms. Leave the probe in opening number 3, and move the remaining probe to opening number 1. The multimeter should read 60 ohms in this position as well. Should you receive any other reading, replace the wiring harness.
     
   • 14 Reconnect the wiring harness for the door-lock solenoids into the CCU. Plug the Duet washing machine into the wall receptacle. Select a wash cycle on the duet, then press start. Listen for the door lock to engage and immediately unplug the washer from the wall.
     
   • 15 Leave the wiring harness for the door-lock main switches plugged into the CCU. Number the wires in the harness 5, 4, 2 and 1, from left to right. The middle opening on the wiring harness is empty, so there isn't a third wire.
     
   • 16 Set the dial on the electrical multimeter to "Ohms X1K." Insert one probe into the opening next to wire 5, and insert the remaining probe into the opening next to wire 4. The meter should read zero ohms.
     
   • 17 Insert one probe into the opening next to wire number 2, and insert the remaining probe into the opening next to wire 1. The meter should read zero ohms. Replace the wiring harness should you receive any other reading.
     

Found this on the web . Hope this helps

Hi,


You can manually Unlock the door Lock System

1. Unplug washer or disconnect power.

2. Remove the lower kick panel.

3. Reach up along the inside of the front and locate the bottom of the door switch/lock unit.

4. Located on the bottom of the door switch/lock unit is a tear-drop shaped tab.

5. Gently pull the tab down about a ¼" or until a click is heard. 6. The door may be opened.


Thank you !!

Manually Unlocking the Door Lock System
1. Unplug washer or disconnect power. 2. Remove the lower kick panel. 3. Reach up along the inside of the front and locate the bottom of the door switch/lock unit. 4. Located on the bottom of the door switch/lock unit is a tear-drop shaped tab. 5. Gently pull the tab down about a ¼" or until a click is heard. 6. The door may be opened.

1. Unplug the washer to completely disconnect electrical power.
2. Remove the bottom front service panel.
3. Carefully reach up through the bottom opening and pull the release tab on the bottom of the door lock assembly until it clicks. NOTE: Internal metal edges in the washer can be sharp. Protective gloves are recommended for this procedure.

By pulling the manual release tab on the door lock assembly, you should be able to get the washer door open. After opening the door and removing the clothes, I recommend emptying any remaining water in the tub with a wet/dry vacuum (or bail it out). Since you already have the bottom front service panel off and the washer unplugged, you can arrange shallow pans and towels to catch any remaining water and pull the large item filter out of the drain pump assembly as shown in the second image below. You may find a clog in this area that is preventing your washer from draining properly. Clear any clog or debris from this area and reassemble the washer. Check your drain hose for a kink or clog. Check the washer house drain for a clog or restriction. Test the washer to see if it will drain properly.

This is for the Whirlpool/Kenmore HE2 Plus:
1 Unplug/Disconnect the washer
2 Remove the lower kick panel
3 Reach up along the inside of the front & locate the bottom of the door switch/lock unit.
4 Located on the bottom of the door switch/lock unit is a tear-drop shaped tab.
5 Gently pull the tab down about quarter inch or until a click is heard. Gently open door.

Do you have any error codes?

Does water remain in the washer after the final spin?
If water remains in the washer after the final spin, then the door will not unlock. Drain/Spin or Spin Only to remove any remaining water from the washer. The door should unlock at the end of the cycle.
Is the door locked and the Add A Garment light on?
If the Add A Garment light is on, then the washer door will unlock after the Pause/Cancel button is pressed once. Pressing the Start button will restart the washer at the same point where it left off in the cycle.
Is the door locked and the Add A Garment light off?
If the Add A Garment light is off, then the washer door will unlock after the Pause/Cancel button is pressed twice. The door will not immediately unlock while the cycle is running due to a possible high-water level in the washer, high-water temperature, tumbling or spinning. It may take up to five minutes for the washer to stop spinning and draining before the door will unlock. You will hear the door click when it unlocks.
If Pause/Cancel does not work:

1. Unplug washer or disconnect power for one minute.
2. Plug in washer or reconnect power.
3. Re-select the cycle and press Start.

NOTE: If the error remains on the display, call for service.

There is a manual way to unlock door. I copyed this from the tech sheet.
Manually Unlocking the
Door Lock System
1. Unplug the power cord from
the outlet.
2. Remove the lower kick panel.
3. Reach up along the inside of
the front and locate the bottom
of the door switch/lock unit.
4. Located on the bottom of the
door switch/lock unit is a
tear-drop shaped tab.
5. Gently pull the tab down about
a ¼” or until a click is heard.
6. The door may be opened.

Also there is a test procedure you can run to check the door lock actuator.
DIAGNOSTIC TEST
The washer must be empty and
the control must be in the OFF
state before pressing the
touchpad sequence to start the
test.
Starting the Test Mode

Close the door.

Push CONTROL/ON (if present on
this model).

Select the DRAIN/SPIN cycle.

Select NO SPIN by pressing the
SPIN SPEED touchpad.

Push PREWASH OPTION four
times within five seconds. (If
PREWASH OPTION is not present
on this model, press RINSE HOLD
four times within five seconds.)
C:00 will light up on the display.

Hope this helps.

unsrew the lid to soap dispenser and search for the cord , you probably have a bad wax motor(lock motor)

did you try running a drain and spin cylce? there might be water in machine still and thats why door not unlocking..Assuming theres no water in machine( youcant see any waterline though glass) you can remove the bottom cover (3 torx 15 screws) UNPLUG UNIT. reach your hand up approx six in. on right inside face of unityoull find a manual release for the door lock assy, round tab mounted to bottom of latch assy approx size of a quarter, give it a pull and door will open,might be a fluke that it lock but i would check for operation before filling with close again

Unplug washer or disconnect power.
2. Remove the lower kick panel.
3. Reach up along the inside of the front and locate the bottom
of the door switch/lock unit.
4. Located on the bottom of the door switch/lock unit is a
tear-drop shaped tab.
5. Gently pull the tab down about a ¼" or until a click is heard