I recently purchased a Dell Studio 1537 laptop but it wont connect to the internet via the LAN or the wireless router. It shows that the computer connects to the router or network and has excellent connectivity but it would not connect to the internet. I tried all kinds of things but nothing seems to work. Can you help me please?
Click on Start and type CMD. Open CMD and type ipconfig. Check out the IP address V4 for the Local area ethernet adapter or wireless area adpater depending on wireless or wired connection. Any ip address other than of the class 169.254.x.x shoud be considered good. If you have an IP address is any other number other than the above you have a good IP address. to test the internet connectivity type PING www.google.com. If the results are Packets sent 4 Recieved 4 Lost 0 then the issue could be due to Internet Explorer bing corrupt or a firewall blocking the internet access. Power off the computer. Power on the system and as soon as you see the Dell logo please tap the F8 button 3 - 4 times. You'll get to teh Advanced Windows boot option screen. Select safe mode with networking and see if the internet works in the safe mode. If yes then it could be the firewall. Uninstall you antivirus and check.
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can you connect directly to the internet through the modem (i.e. leave the router out of the picture for this test and connect the laptop to the modem)?
cable modem? dsl?
check the bottom right of your screen.. if connected to wireless network you will have 2 tvs overlapping each other, hover over them with your mouse and tell me what comes up
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