This problem developed with our iron within the last week. Playing around with it today, I discovered that the dial WOULD respond to "persuasion". I forced it, and it cooperated. Find somebody with a stronger grip and try it.
SOURCE: instructions for steam clean on B&D iron
http://useandcaremanuals.com/pdf/D1200,D1500,D1600,D1650997.pdf
Or http://useandcaremanuals.com/SearchManuals.aspx?SiteID=4
Hope this helps you.
SOURCE: I have a Black and
Fill the Iron with with 50% vinegar and 50% water and then soak 24 hrs water but keep the water level below the max line. Plug in the iron and set the temp to six and stand your iron on the heel and allow to heat for three min. Now unplug the iron and take it to a sink. Move and hold the variable steam dial in the CLEAN position. There may be some hissing and spitting while cleaning so be careful. Continue to hold the dial in the clean position until all the water has emptied. If necessary rock side to side and back to front to get all the water out. When finished release the steam dial plug in the iron and heat for about three mins to dry out the remaining water and unplug.
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